Resort - Rehabilitation Center Jaunķemeri

Hi, this wasn’t my stay. It was my 97 years old granddad that was admitted to recover from broken hip. First of all the service was questionable. And I do understand the constrains the COVID has caused. However the money was paid up front for the exercises, but after extension of stay was extended, the paperwork was missed so he missed 3 days of physio. Communication was far from ideal, with doctor only being there part time. Toward the end of the second 10 day stay it was already made clear to us that they would rather get rid of him than to continue the treatments. Even though it was agreed to keep him on for a couple more days to give us time to find other arrangements, miraculously we received a phone call on the last paid day that he need to be taken to a nearby hospital by an ambulance. So the question stands how could they get their patient that is supposed to be recovering to the state that he needed to be taken to the hospital? Also after arriving to the hospital all the test came out fine ( of course considering the age). And another thing that it took them awhile to actually notify us about him being taken to hospital, as by the time the came though hospital already admitted him and ran test.
To be honest I’m outraged about the treatment that my granddad received. Just because of his age.
Might I add the fees are not cheap, and to be frank I doubt he received all the physiotherapy we have paid for.
Just keep that in mind, as it is hard right now with COVID for us not to be able to visit loved one in person, but it seems this place just is taking advantage of this situation!

Thanks

Jane

The procedure was ok but the condition of the room and shower was under any critique. The shower was broken, floors dirty and without slippers, cold. I doubt the hygienic condition. The entire place had a bad smell, furthermore the staff was impolite. Zero relaxation, disappointment and way overpriced for the service they provide.