Nexus Resort & Spa Karambunai in Kota Kinabalu

Very comfortable, perfect for a vacation. It's quiet with a great natural environment. We enjoyed kayaking and cycling. It was good, but the rooms are hard to book.

The ecological environment is really great. It's a nice place for families with kids to stay for a night. We were in room 8448, and from the balcony, we occasionally saw a few lizards swimming in the stream.

Location of the resort was fairly close to KK. The room was nice and view was awesome. Had a small hiccup whereby there was leakage from the air conditioning system which soaked through the cupboard and all our belongings became wet. Room service to clean the room was slow too. They sent an engineer to fix the problem and offered to dry our bags. Otherwise, it was a comfortable and memorable stay.

The hotel is located in the suburbs and is an older property with somewhat dated facilities. Make sure to request a newly renovated room on the 5th floor. The hotel environment is beautiful and home to many small wild animals. However, it also means there are a lot of insects, which could be a nightmare for those who are afraid of them. I left my power bank plugged in and forgot to take it, but when I called the front desk, they said they didn't have it. Interestingly, when I called the front desk for water, they said it was free, but when I asked the cleaning cart for water, they charged 3 Malaysian Ringgit.

We brought our kids, and everyone loved the activities here. We tried surfing and kayaking. The staff were very friendly, greeting and smiling at our baby whenever they saw her. There was also a live singer at the lobby bar at 7:30 PM, which our baby really enjoyed. The hotel's overall outdoor environment was great; we saw many small animals, and it was very walkable. However, the hotel rooms were indeed mediocre.

We booked a Borneo Garden View room and didn't get an upgrade. Even though it was my birthday on check-in day, there were no greetings (not even a verbal one...). We had to check in strictly at 3 PM; no early check-in was allowed. During check-in, there was no information given about the hotel's activities, facilities, or restaurants. I didn't even know there was a shuttle bus! I only learned about some activities and restaurant pricing from reviews on various platforms. Until we left, I didn't even know there were mahjong and billiards rooms!

After completing the check-in formalities, we waited and waited, but no one came to show us to our room. We had to drag our luggage ourselves and search for it, going quite a long way before finding it. The room was on the second floor of a small villa, so we had to carry our luggage up the stairs ourselves. It was a king-sized bed room. All the lights were controlled by a single panel on the bedside table, but some of the buttons were broken. The air conditioning wouldn't turn on, and the balcony light wasn't working. When I tried to call the front desk, the phone was also broken. I had no choice but to go out in the heavy rain to find the front desk. Someone eventually came to fix the phone, but the AC repair person wouldn't arrive until 11 PM. We had no choice but to change rooms. The front desk agreed and sent a car to pick us up. We moved to another villa, still a Borneo Garden View, but this time with twin beds. The bedside control panel was slightly more advanced. The TV in the room didn't work, and the next day, the toilet broke, constantly flushing, but someone came to fix it quickly after I called the front desk.

On the night I switched rooms, I left my necklace on the bathroom counter. I had recorded a video of the room before leaving, and the video clearly showed the necklace on the counter. I didn't notice it at the time and left. It was only when I checked out that I realized the necklace was gone. I still had the key card for the first room, so I went back to look for it, but the necklace was no longer there, and the room had already been cleaned. I had to go to the front desk, and they contacted the housekeeping staff, who said they hadn't seen the necklace... In short, even though the necklace wasn't very expensive (bought on 🍑), I had video evidence, and yet they claimed they hadn't seen it... I didn't want to make a big fuss and just considered it a gift to someone.

The hotel restaurants were okay for a meal, but there was a lack of information before check-in. One day, we went to the Turtle Restaurant for dinner, only to find it closed and the Kingfisher open instead. The next day, we went to Kingfisher, and it was closed, with the Turtle Restaurant open... I had no idea about the buffet prices and had to inquire each time. I think a pre-check-in guide would be much better. Attached are the activity schedules for the Kids Club and Sports Center.

Let's start with the positives: The hotel is quite large, sharing its grounds with a golf club. It offers a comprehensive range of facilities, with the main highlight being its incredibly long coastline. The gardens are full of lizards, giving it a very natural and untouched feel. The service attitude is excellent, and the hotel's pool is also quite nice.

Now for the drawbacks: The hotel's location is far from the city center, about a 50-minute drive. If you're looking for a late-night snack or want to explore after dark, forget about it; the surroundings are completely dark. While the coastline is long, there can be some washed-up trash. Also, there are tiny sand balls everywhere from sand crabs rolling them, which might trigger trypophobia for some. The hotel has three or four restaurants with various cuisines; I found the Chinese food to be the best, but it's super expensive, with most dishes (like a bowl of fried noodles) costing over 60. Room service is only available after 10 PM and is very slow, typically taking 50 minutes to an hour. I stayed on the 4th floor; my room had a balcony, but it never saw the sun. Although the room faced the ocean, it felt a bit damp.

The environment is very natural and rustic, but the facilities and equipment are a bit outdated.

Awesome sea views however the hotel management must ensure the cleanliness of the surroundings especially the scenic views of the beach which are polluted with plastic rubbish and associated waste.

The room was very clean and had a great sea view. The entire resort had a very comfortable environment and a thriving ecosystem. We saw monitor lizards and monkeys by the lake, and squirrels even came onto our balcony.

Away from the city, wrapped in calm Quiet, private, and mostly visited by guests from Korea and China.
Truly love this place highly recommended for privacy lovers. Definitely I will come again..thank you Karambunai Resort.