Gaya Island Resort, Kota Kinabalu - an SLH Hotel in Kota Kinabalu
Rooms and prices
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Description
Hotel opened in 2012. In this hotel 122 rooms, 2 floors.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Chinese Buffet [Mon - Sun] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the number of rooms you book. The charge is MYR 800.00 (approx. US$204.46) per room. This property accepts cash, credit cards and debit cards On the day of check-out
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, UnionPay, MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- Wi-Fi in public areas
- Parking
- Airport pick-up
- Airport drop-off
- Restaurant
- Multi-function room
- Fax/copying service
- Wedding service
- Conference room
- Concierge service
- Safe at front desk
- Luggage storage
- Wake-up call
- Tour and ticket booking service
- Chinese (Mandarin)
- Bar
- No smoking in public areas
- Spa
- Diving
- Gym
- Massage room
- Sunbathing area
- Kayaking
- Snorkeling
- Foot bath
- Private beach area
- Fishing
- Laundry room
- Dry cleaning
- Ironing service
- Laundry service (on-site)
Street view
Video: Gaya Island Resort, Kota Kinabalu - a Small Luxury Hotels of the World | Malaysia 🌟
Map
Reviews
From the moment we arrived, everything just clicked. Huge shoutout to Hurin, Ying, Alam, and Jenny for remembering me (still impressed!) and for the kind of welcome that makes you feel like more than just a guest. Every greeting came with warm smiles and genuine conversations, it’s those little moments that stay with you.
Rachel also deserves a special mention for her attentiveness and thoughtful assistance throughout our stay. And that photo frame? Such a heartfelt touch, we’re definitely keeping that forever.
What I love most about this place is the peacefulness. It’s the kind of quiet that lets you actually breathe, slow down, and just be. And the farewell at the dock still touches my heart, somehow making goodbye the hardest part every single time.
If there’s one small note for management, it would be to consider upgrading the shower amenities and toiletries to something more premium to better match the overall experience and pricing.
That said, it doesn’t take away from how special this place is to me. Already looking forward to my next visit. See you again soon.
It was a hassle to contact them about getting to the island; email was the only option.
For a hotel that costs over 3000+ a night, they still charge extra for transfers. Just a heads up, one-way transfer is 380 RM, plus a 108 RM jetty fee. You have to factor in both ways, plus various taxes and environmental fees.
The breakfast buffet wasn't great either.
All activities require advance booking, which they didn't mention beforehand – only once we arrived at the hotel. So, on the first day, we couldn't do anything but use the pool and beach. Might as well have stayed in town then, because on the island, you're stuck eating at the hotel for everything.
Cleanliness: Average.
Ambiance: If you're not too particular about room cleanliness, everything else is pretty good, but I personally care a lot about it.
Service: Our luggage was taken directly to our room. When we were leaving, we had to depart at 6 AM, and they prepared breakfast for us – two large bags with fruit, bread, coffee, and milk. We mentioned that the shrimp was delicious but found some other dishes hard to get used to, so the chef specially prepared a delicious plate of shrimp just for us and brought it to our table.
Dinner: Only Buffet option is available and its about RM167/person +taxes. The spread are fairly good and it is delicious.
Though they do have 2 more different Restaurant in the island,Japanese and fine dining.
Breakfast: Included in the room price. Menu changes daily.
I have nothing to complaint about the room,for us its comfortable.All rooms have exactly the dane Designs the only difference is where it is located. You are paying for the view.
Activities: For me I think 3 days 2 nights are perfect to spend your time here, swimming by the pool,kayaking,snorkling,Jungle trekking, visiting the private beach. 1 hour complimentary use of snorklinh masks. I like the public guests showers and towel provided.Very convinient.
One thing that I would like to comment is the boat fees are relatively very expansive.15 mins speedboat per person one way cost about Rm80+taxes..Just return trip cost RM170++ per person. This is not even including island conservation fees and tourist fees. All this added fees makes the Hotel cost more expansive. Because a boat trip to nearby or same Island cost only Rm40. GAYANA ECO RESORT provided inclusive/complimentary return boat fees. I hope the Management can improve this because we as Guests are going to spend more money on F&B and at the Bar.
Last but not least I would like to compliment the service and staffs in thsi Resort I think they did such an amazing job. Overalö the Resort is beautiful andclose to the nature.
There were two reasons: 1. The front desk girl in picture one was rude, arrogant, and shirked her responsibilities. After the normal check-in process on the island at 2:10 PM, we waited until 2:45 PM without being assigned a room (normal check-in time is 3:00 PM). Considering my daughter was feeling unwell with a cold, I spoke to the front desk girl about going to the restaurant to eat and rest first (the front desk staff was aware of the situation as they led us to the restaurant). When we returned to the front desk at 3:30 PM to check in, we were told there were no rooms available because we weren't waiting at the front desk. What kind of logic is that?! The truth was the rooms hadn't been cleaned, but the front desk just rudely insisted it was because we weren't waiting. Throughout, I communicated gently in English, yet I still felt the arrogance in her words and attitude. This should not happen at a hotel of this caliber. I saw other Chinese guests also having trouble getting rooms. I didn't want to argue and ruin my mood, so I immediately contacted Ctrip's dedicated customer service. Junjun was very professional and patient in resolving the issue. Finally, the hotel manager intervened and apologized, and we checked in at 4:45 PM. Once the manager arrived, the problematic front desk staff suddenly became timid; her demeanor was truly disgusting.
2. The room's cleanliness was poor. There were various hairs in the bathroom, and the bathtub still had uncleaned stains. The hotel's large bathtubs are a feature, but regular disposable tub liners don't fit; you need extra-large ones.
The hotel's compensation included a room upgrade and a complimentary dinner.
The hotel environment, and thanks to Ctrip for helping us get checked in smoothly.
The hotel's natural environment is still excellent, quiet and comfortable – that's why I've missed this hotel for so many years. The main guests are still Caucasians and Koreans, with a smaller proportion of Chinese. The restaurant is quite good, especially the chef's skill.
POIs near hotel
Frequently asked questions about Gaya Island Resort, Kota Kinabalu - an SLH Hotel
How much does it cost to stay at Gaya Island Resort, Kota Kinabalu - an SLH Hotel?
The cost of staying in Gaya Island Resort, Kota Kinabalu - an SLH Hotel depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 299 USD. Enter your dates to see the exact offer prices.
Is it far from Gaya Island Resort, Kota Kinabalu - an SLH Hotel to the nearest beach?
It takes 93 minutes to reach to the nearest beach.
Which room categories are available in the Gaya Island Resort, Kota Kinabalu - an SLH Hotel?
You can book Bayu Villa, Canopy Villa, Kinabalu Villa, Suria Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Gaya Island Resort, Kota Kinabalu - an SLH Hotel?
Check-in at Gaya Island Resort, Kota Kinabalu - an SLH Hotel is possible from 15:00, check-out is until 11:00.
Does Gaya Island Resort, Kota Kinabalu - an SLH Hotel have a pool?
Yes, Gaya Island Resort, Kota Kinabalu - an SLH Hotel has a swimming pool for guests.
Are pets allowed at Gaya Island Resort, Kota Kinabalu - an SLH Hotel?
No, pets are not allowed at Gaya Island Resort, Kota Kinabalu - an SLH Hotel.
Does Gaya Island Resort, Kota Kinabalu - an SLH Hotel serve breakfast?
Yes, Gaya Island Resort, Kota Kinabalu - an SLH Hotel serves breakfast for guests. Breakfast options include Chinese style.
How to get to Gaya Island Resort, Kota Kinabalu - an SLH Hotel from the nearest airport?
The nearest airport is Kota Kinabalu International Airport, located straight line distance from hotel: 10.6 km away.
What’s the cancellation policy at Gaya Island Resort, Kota Kinabalu - an SLH Hotel?
The cancellation policy at Gaya Island Resort, Kota Kinabalu - an SLH Hotel depends on your room type and booking terms.
Does Gaya Island Resort, Kota Kinabalu - an SLH Hotel offer airport transfers?
Yes, Gaya Island Resort, Kota Kinabalu - an SLH Hotel offers Airport pick-up service, Airport drop-off service for guests. We recommend contact ahead to confirm availability and pricing.
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