The Pacific Sutera Hotel in Kota Kinabalu
✅ Spacious rooms with clean and pleasant environment, some featuring sea or golf course views ✅ Excellent family facilities including a kids' pool and playground, noted as great for children ✅ Private beach with snorkeling opportunities and beautiful sunsets enjoyed from pool and rooms ✅ Helpful and friendly staff, with specific praise for reception service and prompt room service ✅ Good breakfast buffet with a variety of options and freshly baked items like waffles with honey ✅ Convenient location close to airport and city center, with easy access to shopping and activities ✅ Multiple recreational facilities including two gyms, bowling, movies, and tennis courts ❌ Room soundproofing is poor, with noise from corridors, neighboring rooms, and bathrooms noticeable ❌ Breakfast and dinner can be crowded or limited in variety, especially during holidays ❌ Some guests experienced delays at check-in and refusal of late check-out without explanation ❌ Occasional issues with room access cards requiring multiple visits to reception ❌ Bathroom fixtures such as toilet flush and bathtub shower reported as problematic by some guests
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Description
The Pacific Sutera Hotel in Kota Kinabalu is a 5-star property built in 2012 offering 500 rooms with a wide selection of types, including garden, golf, sea, and pool views. The hotel provides extensive facilities such as a fitness center, spa, sauna, and children’s amenities like a kids’ club, playground, and dedicated children’s pool. Guests can enjoy direct beachfront access with snorkeling opportunities and a private beach area. Dining options include a restaurant with a breakfast buffet serving Western and Chinese cuisines. The hotel features free Wi-Fi, air conditioning, and safety deposit boxes in rooms. While the hotel offers many recreational activities like golf and water sports, note that pet accommodation is not permitted. Check-in starts at 15:00 and check-out is by noon. The Pacific Sutera Hotel is praised for spacious rooms, scenic views, and family-friendly atmosphere, making it suited for travelers seeking a comprehensive resort experience near the city center.
Location
Located at No 1 Sutera Harbour Boulevard, The Pacific Sutera Hotel sits right on the beachfront of Kota Kinabalu. It is approximately 10 minutes by taxi from Kota Kinabalu International Airport, with a typical fare around 9 MYR. The city center is within easy reach, and the Handcraft Market is about 7 minutes away by car. Nearby dining includes Restaurant D 'Malindo, just 245 meters from the hotel. The hotel’s location offers direct access to the beach and coastal reefs, popular for snorkeling. Guests can enjoy ocean views and sunsets from the hotel grounds, including the pool area overlooking the pier.
Tips
- Book a sea view or golf course view room to enjoy stunning sunsets and calming scenery.
- Allow extra time at breakfast during holidays due to crowding.
- If you are sensitive to noise, request a room away from corridors and consider bringing earplugs due to reported soundproofing issues.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western, Chinese Buffet [Mon - Sun] 06:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is MYR 200.00 (approx. US$49.63) per night. This property accepts credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, MasterCard, Visa, AmericanExpress, DinersClub, JSB
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Bridal suite
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Bottled water
- Kettle
- Free Wi-Fi
- Airport transportation
- Car rental
- Transfer services
- English
- Korean
- Chinese
- Tour assistance
- Billiards
- Bowling
- Karaoke
- Nightclub
- Fishing
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Free Parking on Premises
- Swimming pool
- Outdoor pool
- Beach facilities
- Water fun
- Water sport facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Diving
- Darts
- Cycling
- Table Tennis
- Snorkelling
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Pets Not Allowed
The nearest beach is located on the distance of 2480 m. It takes 37 minutes To the beach!
Video: The Pacific Sutera Hotel Kota Kinabalu‼️ Great Experience Check-in here | City Centre #travel #sabah
Map
Reviews
The soundproofing is extremely poor. You can hear every single sound from upstairs, downstairs, the hallway, and outside the window clearly and constantly inside the room.
Service: On the first day, we arrived punctually at 3 PM to check in, only to be told that our room wasn't ready. We had to wait for nearly 20-30 minutes without any compensation or explanation. They also refused our request for a late check-out, which made the entire trip start off on a very unpleasant note.
I ordered room service during my stay and was very impressed with how prompt and friendly the service was. The room was cozy, clean, and very comfortable, and I especially enjoyed relaxing in the bathtub after a long day. Overall, everything felt calm and well taken care of, making it a perfect stay. I would definitely choose to stay here again next time.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about The Pacific Sutera Hotel
What types of rooms are available at The Pacific Sutera Hotel?
The hotel offers a wide range of room types including Standard, Deluxe, Premier, Executive, Business, Comfort, and various Suites with views of the garden, golf course, sea, pool, or city. Family and club rooms are also available.
Is the hotel suitable for families with children?
Yes, the hotel has extensive kids facilities including a children's playground, kids' club, children's pool, a game room, and a children's menu.
Are pets allowed at The Pacific Sutera Hotel?
No, pets are not allowed at this property.
What are the check-in and check-out times?
Check-in starts at 15:00 and check-out is required by 12:00.
Does the hotel have direct beach access and water activities?
Yes, the hotel is beachfront with a private beach area. Guests can snorkel at the nearby coastal reefs and enjoy water activities like paddleboarding.




































































































































































































