Diwan Casablanca Hotel & Spa in Casablanca

Fancy entrance & decor did not make up for the dismal quality of room accommodation and worse - an absolute lack of care or pride in service delivery from the hotel staff. A major leak in the shower, clogged drains, loose plumbing fixtures and no hot water - we expected may happen in the remote spots we visited in Morocco, but certainly not in a busy big city like Casablanca, for a hotel of this rating level. This place wasn’t worth more than a 1-2star besides the dismal bathroom situation after looking forward to the comfort of a decent hot shower, other small amenities and basic care from the staff on duty was pitiful excuse for hospitality- and a blemish in the hosts we had in other parts if the country who genuinely care about their patrons. In our triple room, tea/coffee service for 1pax in triple room; room service advertised in room brochures was not available, extra towels/ mats to mange the water leaks were not sent; no answer to calls on reception to seek assistance - there was just zero attempt to address any requests, or issues raised. Rude, inhospitable and unhelpful staff, I’ll give this one a wide miss. The beds were at least fairly comfortable and clean, but this establishment certainly proved glossy exteriors don’t endure quality standards or value for extra $ spent towards small comforts.

First of all , I thank all personnel They are amazing and kind. Thanks to all of them. The hotel is like 2 star hotel. I never recommend there to any business travelers. It is very old no hygienic nothing. Very dirty. I am sorry but if it was not rainy , I would forget my 80 euros and go away. Breakfast : Noooooo ! I never see a 4 star hotel like this.

My stay at Hotel Diwan Casablanca was one of the most disappointing hotel experiences I’ve ever had. The service was indifferent and unprofessional, with staff showing little interest in helping guests or maintaining even basic standards. The hygiene was absolutely unacceptable — I personally witnessed roaches crawling in the reception area, which already says everything you need to know about the cleanliness of this place. To make matters worse, the lady responsible for cleaning was using the same dirty rag to wipe the floors and the reception counter, right where guests place their belongings. Completely unsanitary. I have photo evidence of what I observed, and it’s clear that management either doesn’t care or has no quality control in place. Save yourself the regret — there are plenty of other hotels in Casablanca that actually respect their guests and maintain proper hygiene. Diwan Casablanca is not one of them.

Lady at front desk checking us in was miserable. No customer service skills at all. Our room had broken air conditioner, plugged bathroom sink, broken safe, lights burned out, and mold in bathroom with signs of severe water damage. Also had no refrigerator as advertised. Front desk lady said all the room safes are broken and said she couldn’t move us to a different room. Hours later a young man named Ayoub was working at the front desk. What a difference! Ayoub provided fantastic customer service and honoured our request for a different room with air conditioning, no mold, a working safe, and a working sink drain. He was the only reason we didn’t leave after one night. The next day Ayoub was also working the front desk and he was extremely helpful and accommodating. What a great employee for this hotel. His service was so great that we continued our stay.

Room has a leaking ceiling dripping what smelled like toilet water onto the floor outside the bathroom. Ceiling has rust and bubbled paint, indicating this leak had been there a long time yet they were still using the room. Moved me to another room that also smelled. Little to no maintenance, housekeeping is likely using the same rags on every room. Front desk staff was mostly ambivalent, no apologies for the foul room with the rusty rotten ceiling. Breakfast buffet was bare minimum but at least palatable.