Vannasut Hotel and Spa in Kathmandu

I booked in here for 3 nights during my birthday trip to KTM for, what I had hoped, a spiritual getaway. The rooms/hotel are average, the location is close to the Stupa. HOWEVER, the managers & owner are the most unprofessional, immature, shocking people I've met in a very long time. My second night I was on the roof top bar (called, ironically, Chill Bar). I was traveling alone and sitting a table or two away from four men who began to mock, laugh & degrade me - both in English & Nepali. I just had an accident so my nose was slightly bent, which they pointed out loudly, laughing at me. Unbeknown to them, this was my 15th trip & I can understand a decent amount of Hindi/Nepali. I turned around to ask what the issue was - if I had done something to upset them. Immediately the manager Ram came running over profusely apologizing & completely embarrassed, realizing I knew they were talking about me & being disrespectful. Turns out two of the four men were the manager (Ram) and Nepali owner (Booz). Their verbal abuse, disrespect remarks regarding my skin color & orientation left me in shock. I left the bar & checked out the following day. Note that I had already spent a significant amount at the hotel to this point. In the decades of traveling around the world, I've never, ever, ever been treated so poorly as a customer. Ive asked for an apology - to no reply of course. Zero concession, zero apology, and completely ruined my birthday, along with my spiritual getaway. Beware - these people aren't nice. They were only embarrassed they were caught & I understood them. These people represent the worst of the worst in the country and certainly aren't the majority. Still, their actions are completely inexcusable.