Hilton Dublin in Dublin

I am writing to formally express my disappointment regarding my recent stay at the Hilton Dublin and to request a review of the compensation I received.

Despite the multiple issues we experienced during our stay, I was only compensated with 15,000 Hilton Honors points, which are worth less than CAD $90. When we checked out, the manager informed us that the compensation would be approximately EUR €100. I have since discovered that the amount credited does not reflect this and is instead valued significantly lower, which I find unacceptable.

Below is a summary of the issues we encountered:

The water pressure was extremely low upon check-in.

The air conditioning was not functioning for three consecutive days. I had to report this issue three times daily, and each time it was only temporarily resolved by a system “reset.”

The in-room phone was not working, meaning I had to walk to the front desk each time I needed assistance.

These issues severely impacted the quality of our stay and are not what I would expect from a hotel operating under the Hilton brand. The compensation provided does not reflect the level of inconvenience we experienced, nor does it cover the value of even one night of our stay.

I respectfully request that this matter be reviewed and that a more appropriate adjustment to my Honors account be made.

We had a very late check-in; our room wasn't ready even around 2 o'clock, and we had to wait outside for a while. The room was quite small, and there was construction happening right outside. Breakfast was decent, with a good variety of options. Overall, everything else was just average, nothing particularly stood out.