Villa VIK hotel – boutique hotel in Arrecife

Definitely not 5 star. Likes - nice room, staff lovely Dislikes - no reception staff, location is remote. Very few amenities at hotel. Head chef keeps coming out of the kitchen every night to proudly announce how great he is . Overall it was disappointing and not worth the money

The Hotel Villa Vic, Arrecife, lanzarote is a small boutique hotel with about 14 rooms. We were half board and took lunch on 5 of the 6 days there. It is very well appointed and delightfully presented. It is dramatically understaffed and our stay was marked by moments of chaos and high farce with the guests helping to clear up and sort things our for themselves. Janet, my wife has a lactose intolerance. The menu is restricted and she found dinner on the first night difficult. Next morning we asked Abdul, the sole member of staff if her intolerance could be accommodated, he said yes and would inform the chef, he didn't and dinner that night and subsequent nights was a matter of giving her a meal with the lactose component extracted. Very few people were eating at night so a different sauce for her should have not been a problem. Wednesday and Thursday breakfasts were utterly chaotic, the young lady could not cope on her own with greeting new arrivals, waiting on tables, cleaning up, coffee, and forgetting peoples' orders. On Thursday we started breakfast at 8.45 am and at 10.30 Janet was told the coffee machine had broken - I had given up as had a zoom call. In a nutshell, this place is somewhere between the white lotus and faulty towers. Clearly, one person could not cope with the differing demands of so many guests. I have to say that I could add other points to this but the above serves to give a good picture.

Lovely hotel in quiet location, but as mentioned by other reviews the lack of service really lets this hotel down. How management can expect one member of staff to take breakfast order, make the tea and coffee, squeeze the orange juice, deal with check ins and check outs and any other guest enquiries in a full hotel with all 14 plus tables is ridiculous. We have only had one relaxing and enjoyable breakfast since being here. I can’t fault the staff, they are friendly, polite and accommodating. There is no one to speak to, hence having to write this review. If there are difficulties in obtaining staff, I think it entirely reasonable that the hotel should not be fully booked or perhaps kitchen staff could do more when breakfast is at its busiest.