Seaside Los Jameos Playa in Puerto del Carmen

A truly wonderful hotel, with a room with a pool and a sea view. Peace and charm, close to the sea. A pool bar and a restaurant offering a wide selection of buffets. We stayed on June 1st. A truly magnificent address. We highly recommend this hotel.

The hotel excels at offering such high-quality food. Excellent service, friendly staff, and an extremely helpful PR person who talks to everyone in the restaurant and intervenes when needed. TOP

We've been there 11 times already and it's always wonderful. Great room, good food, friendly staff, and my wife loved the 28-degree pool; I found the 22-degree pool perfect. The location is great, right by the sea and also a short walk into town. We'd love to go back again and again.

The hotel is very beautiful and well-maintained. The staff is noticeably friendly and attentive. Unlike other hotels, someone from management is present and available both during the day and in the evenings, allowing them to get a firsthand impression. We would especially like to thank the reception team and management again for the wonderful stay and their excellent support. We would love to return. This time without FTI, who, in my opinion, completely failed.

Very friendly, great food and facilities

Great time had. Their greatest asset is their staff. All warm and welcoming. Couldn’t do enough for you. Remembered me and my drink preference from a year ago! Don’t know how to they do it. Food options were more limited this time. But more space for more guests. Still excellent food though. Room was lovely. Very comfortable beds and spacious. Grounds very clean. Very clean through out. Towels seemed to be changed every day. Chocolate on pillow at night was nice. Will be returning a few times next year. Can’t wait!

I’ve stayed at Seaside Los Jameos several times, and that alone shows how much I enjoy this hotel. It offers a combination of comfort, beautiful surroundings, and services that keep me coming back. Honestly – while the hotel deserves five stars, my repeated visits have also given me the chance to notice a few minor shortcomings that might go unnoticed on a first stay.

Let’s start with the positives – and there are many. The food is excellent, the overall atmosphere is very pleasant, the beachfront location is ideal, and the gardens… simply stunning. Every return to this place makes me fall in love all over again. And maybe it’s precisely because I love this hotel that I feel encouraged to be a little more critical – with the intention of offering honest feedback.

As of summer 2025, the hotel is undergoing renovations, so some of the points I mention may soon be outdated. I’m really looking forward to coming back and seeing the improvements.
Minor downsides:

The sauna is only accessible from age 15, which feels like an unnecessary restriction. It’s a minor issue, but one that families might appreciate being reconsidered.

All-inclusive guests don’t receive wristbands. Carrying the card around in swimwear isn’t very convenient – a simple wristband would be much more practical.

Afternoon snacks are quite limited – I’d appreciate the addition of fresh fruit or light vegetable salads to the selection.

Service at the beach bars can be slow, with long queues and extended waiting times.

There’s no self-service option for the afternoon snacks, which could help avoid the long wait at the bar.

Outdoor table tennis is not ideal – only concrete tables are available, which don’t provide a proper bounce for the ball. In addition, the area is exposed to wind, which often disrupts play. A partially sheltered space with standard indoor tables would make the game far more enjoyable.

That said, none of these issues significantly spoil the overall experience. If I could, I’d give the hotel 4.5 stars – for now, I’m giving it four. But I’m hopeful that after the renovations, I’ll gladly raise that to five.

We've been to this hotel 4 times now and its always like a home from home, friendly staff and the food has always been amazing, we have tried other places but always come back here.

Just back from a wonderful ten days at Los Jameos Playa, so here's my honest review. Let's do the bad stuff first, although it really isn't that bad. There's a fair bit of building works going on but it's being done with consideration to guests, so unless you really look for it then its easily missed. The odd workman here and there and the odd knock of the hammer, but that's really about all. Probably the worst thing was the kitchen fan extraction system which was missing its baffles and sounded like a jet taking off at times. There are a couple of areas of the hotel still to open at the time of writing, including a children's area, additional bar and shops, but again, nothing that had any impact on our holiday in any way, shape or form. The pool bar is excellent, although we did encounter some queuing for service on several occasions. The drinks menu is large and detailed so if you get stuck behind someone ordering a couple of cocktails then be prepared to wait as everything is made to order. Appreciate that preserves the quality, but it comes at a price of time. A couple of suggestions are to put the hot drinks machine on the counter and let people help themselves, and to install a self-service carbonated drinks dispenser. That way people drinking non-alcoholic drinks won't be delayed. The array of food was astonishing and the quality excellent all round. We preferred the quieter piano bar in the evening for a few drinks and a game of cards. It was good to see the ladies making the effort to dress for the evening; however, gentlemen need to put a bit more effort in. Bermuda shorts, trainers and shirt buttons undone down to navel level is not the done thing. We even had one gentleman (And I'll use the phrase loosely) who wore his hat whilst seated. Etiquette lessons from William Hanson are required I think 😉. I jest of course, but it would be good to see men making a bit more of an effort. Last but absolutely not least, a mention for the staff. It's hard to pick out some names but thank you Carla and Nicole in the pool bar, and Yolande in the restaurant. I'd also like to express thank you for the service from the head waiter in the piano,but forgive me as I never took a note of his name. It was also wonderful to meet the hotel General Manager who was a frequent face around and thank you for taking ten minutes out of your busy day for a chat. I've always maintained that the best hotel managers are the ones who mix with customers and don't hide in a back office. So, will we be back ? Absolutely, just about to book up again for next year.