Hotel des Alpes in Flims

Restaurant? Canteen? Frozen food? While the rooms are okay, the food in the "restaurant" is frankly inedible: horrible!!! Run away, it's reheated frozen food and even more low-end frozen food! Luckily, there are some very good restaurants nearby!

Very bad experience. And this is not a place to sleep (if you wish to sleep well). First off: there is smoke on the corridors of the hotel and inside your room (even if you don t smoke yourself), you ll find that your room gets full of tabaco smoke. Reason: Some of the hotel rooms don t belong to the hotel but are private owned. When I asked the person in the room under if the smoke came from them, she said to me non-chalantly: "Yes I smoke inside my room, cigarettes, and I will continue to smoke throughout the evening, because I m an owner here, so I do whatever I want and whatever I feel like in this room." Then they refuse to answer when hotel personell tries to talk to them, the problem is not being addressed, really, by anyone in the end. So the kitchen guy (kitchen because reception closes at 5:30 pm with no contact or emergency nr or anything, it is ZERO COMMUNICATION with the hotel in case of an issue (or if you get locked out from your room for example, you ll just sleep on the hallway they told me) The kitchen guy offered a room from the only 2 that reception left available, that was on 1 st floor above the kitchen: LOUD Engines (about 3 of them) will make you have constant noise in your room (all night long and all day too), plus clanking and hitting (pots, objects, etc. -> from the kitchen below. You hear it all. So my experience here is horror for now - either I am smoked out in my room, or there s constant noise. The hotel sure knows about this (and likely had several complaints because the airings are covered now in the rooms (presumably because of the smoke issue), and those bloody loud engines could be stopped in the night at least, kitchen closes in the evening, but people didn t know where to turn those ones off (the hotel kitchen personnel said they don t know how to turn them off, though they knew about the problem. Nobody bothered calling the receptionist lady (a phonecall might have solved it), to ask her which room numbers are otherwise available, so that the kitchen guy would know in which room to put me. Overall: a hotel with issue (smoke, noise, no communication nor reception in case of issues) -> you ll loose your money and lots of stress by staying here, it s not worth it. They d ve so much more succesfull if instead they (the majoritary owner) would address these issues... Not recommended, avoid this hotel if you can.