Fair House Villas & Spa, Koh Samui in Ban Khlong Mae Nam

Disappointed experience and the photos they put is not the same for the beach area and the garden for the villa

I went to Thailand for my honeymoon.
It was a 6-night, 7-day trip, with 3 nights and 4 days in Koh Samui followed by 2 nights and 3 days in Bangkok.
We booked Fair House Villas & Spa Koh Samui for the last night before flying to Bangkok, specifically to enjoy a relaxing stay in a private pool villa.
Although the location wasn’t central, the price and facilities seemed reasonable, so we decided to stay there.

Upon arrival, we had lunch at the hotel restaurant. While the food itself wasn’t bad, we had to wait over an hour for it to be served, and it only came after complaining twice. There were only three or four other tables occupied at the time, so the slow response felt unacceptable.
After lunch, we were shown to our room, which was beautifully decorated. The facilities were somewhat outdated, but we didn’t find it to be a major issue—at least until the accident happened.

We had fun in the pool, and as it got chilly, I decided to run a warm bath to wash up.
I turned on the tap to fill the bathtub, and the water seemed very hot, visibly steaming. I tried to lower the temperature and carefully stepped in with one foot—but within less than a second, I felt a sharp, burning pain and immediately pulled my foot out.
Even though it was just a brief touch, I suffered a second-degree burn on the top of my foot. As I cooled my foot with cold water, the skin began to peel off almost instantly.
I was in shock. I initially tried to explain the situation to the front desk over the phone but hung up because I couldn’t think straight.
I first contacted my travel insurance provider, and then called the front desk again.
To their credit, the hotel arranged transportation to the hospital and promised to pick us up after the treatment.
But after receiving treatment at the emergency room, there was no vehicle waiting for us. When I called the hotel, shockingly, they told us to take a taxi back.
I was furious about the hotel’s response, but we returned and, with the help of a Thai friend, raised a formal complaint.
The Executive Director came to our room to check the hot water and was shocked at how dangerously hot it was. He then called an engineer.
The engineer who came later also admitted there was a problem with the hot water in the bathtub. Only then did the hotel promise that the manager would discuss compensation with us the next day.

The following day, the manager sincerely apologized and offered us three options:
Two were complimentary stays if we returned in the future,
The other was waiving the service charges.
However, we had traveled from a faraway country and had no intention of returning, so we declined those offers and instead requested a full refund for the room. We made it clear that we would not ask for any compensation for the medical expenses.
The manager said that a refund would require some procedures and time, to which we agreed.
Now, three months have passed.
We followed up twice — the first time we were ignored, and the second time they simply replied, “We are still considering it.”
Since the burn incident, we were unable to properly enjoy the rest of our honeymoon. It was completely ruined.
I paid for the service, I paid for the medical treatment — all I asked for was a refund for the room. I don’t think that’s an unreasonable request.

If you’re considering staying here, please think again.