Koh Tao Relax Freedom Beach Resort in Koh Tao Island

On arrival the views and the rooms (we had 4 rooms for 9 people) were spectacular. Comfortable bed, luxurious linen, attentive cleaning staff (Myanmar people so friendly and welcoming) buffet breakfast (food and beverage staff also from Myanmar) very hospitable and gracious.
We had dinner in the restaurant above the beach and the food and service was impeccable. Absolutely delicious.
Thai owner is a lovely quietly spoken man who started resort property in 2019 just before Covid and likely to be the vision behind the vision, unfortunately the office manager (possibly other owner) is rude and dismissive, has no problem yelling at guests and staff alike.
The resort has a rubbish problem slowly building up under each bungalow, along the beaches and walkways, our family collected rubbish everytime we swam or walked anywhere and my b-in-law attempted to deposit a huge bag of garbage with Reception but was laughed at and refused, sending him away pointing outside the resort. My sister was yelled at on arrival because she didn’t leave the lobby quickly enough (we were all staying for her 50th birthday celebration) and she was on the phone getting a birthday surprise of a room swap to waterside bungalow. I was also yelled at on departure with “you listen to me now” but I find her so rude it’s comical. Particularly the face of an incoming guest who was incredulous at how she was addressing people while her softly spoken staff were trying to welcome new guests.
I informed reception at 5pm one night that the women’s bathroom next to lobby was very dirty and bin overflowing with used toilet tissue (Thai toilets can’t flush) and was told by two Thai receptionists doing absolutely nothing that I should use another toilet and cleaners were back in the morning! ( I’ve worked almost two decades in 5 star hotels and resorts and staff saying “it’s not my job”is a sackable offence.
All in all a couple of tweaks and some guest service training (replace micro managing cranky office manager) and this is a 5 star property and well worth a visit.