Ayodhaya Palace Beach Resort Krabi in Ao Nang

The room is uncomfortable, poorly lit, dirty. The internet is very bad. The staff is not friendly. The exterior of the building is beautiful, the interior is good, the location is good.

Fooled by its beautiful pictures, I spontaneously booked this hotel. After reading the reviews, I realized it truly deserves all the negative feedback; everything users complained about is accurate. If the service matched the price, I could tolerate it. But the most outrageous thing I encountered was that it was only 1500 THB on Agoda, yet I paid 3100 THB on Ctrip. Essentially, I paid a 3-star price for a 1-star hotel. Ctrip ate up the other 2 stars!

The most terrible hotel and service and breakfast that I’ve ever seen. Hotel was full of cockroaches. We could not stay more than 1 night because of cockroaches in the room.

I cannot in good conscience recommend Adodhaya Palace Beach Resort. Despite its claims of being a 5-star property, this hotel fails to meet even basic hospitality standards. It’s the worst hotel experience I’ve ever had and that’s not an exaggeration.

Check-in and Room Issues:
- Upon arrival, staff ignored me for several minutes before providing assistance
- The Wi-Fi doesn't work in rooms - a problem that has persisted since Covid times based on other reviews online , yet they deceptively claimed it would be fixed "tomorrow" when I asked.
- The bed was unbelievably hard and cheap, totally unacceptable for any hotel, let alone a supposed 5-star
- When I complained, their solution was to pile blankets on top instead of providing a proper mattress topper
- The shower head was old and disgusting
- The bathtub stopper doesn't work, making it impossible to take a bath
- They didn't provide a proper duvet/comforter
- The sheets are cheap and raggedy, with stained undersheets

Housekeeping Disasters:
- Despite their policy stating rooms will be cleaned if keys are returned by 2 PM, my room was consistently left uncleaned until late evening
- I returned at 4:30 PM to an uncleaned room
- When they finally cleaned at 9:30 PM, they only made the bed without changing sheets
- They ignored requests to change towels
- Basic cleaning was neglected - trash and debris left on floors
- They performed a rushed 5-minute "cleaning" when confronted
- Getting fresh towels requires constant requests, with no guarantee of delivery, especially if you go out for dinner

Management and Communication:
- The hotel was unresponsive to both guests and the booking platform. If you ask them to do something they say yes and then ignore your requests. Everyday when passing reception there’s always a client complaining.
- Trip struggled to reach them for 48 hours after my complaints. I
- They provide substandard service with no apparent concern for guest satisfaction

The property has beautiful bones but is being run into the ground by poor management and indifferent service. There are numerous superior hotels nearby, either cheaper or similarly priced, offering genuinely good service. What's particularly frustrating is that with proper management and staff training, this could be a lovely hotel. Instead, it's a cautionary tale of false advertising and disappointing service. Save yourself the frustration and book elsewhere. The worst hotel experience ever run and I’m not kidding