I stayed at TUI Blue for two weeks with my 2-year-old, and it was by far one of the most disappointing hotel experiences I’ve had in years.

The children’s pool was constantly occupied by adults on floats — staff ignored my complaints.

Restaurants never offered baby chairs unless I insisted, and there were no child-safe plates or glasses.

“Do Not Disturb” signs were ignored by housekeeping.

Front desk staff openly lied, broke promises, and never apologized.

Before arrival, I requested a quiet room in writing. Instead, we were placed directly next to a nightly concert stage where music blasted until after 11 PM. When I asked to move, I was first told to pay extra, then promised a quieter room — but shown another with the exact same noise problem. Promise broken, no apology.

Yes, the beach is clean and the grounds are green, but the service culture is unacceptable: no respect for guests, no accountability, and no willingness to solve problems. I will not return.

I had a great time during my one-week stay — the facilities were excellent, the food was delicious and in a high quality, and almost every staff member was extremely kind and respectful.

Unfortunately, there was one disappointing experience that I feel I need to mention. I asked one of the staff members in the stilling pool bar(I believe her name was Meryem though) for a tonic. However, I saw her pouring something from a bottle that looked like alcohol, so I politely asked if it contained alcohol. I thought that there would be some misunderstanding during the order and it could be happened and it’s not a problem. But Her answer was unclear, so I asked again just to be sure — but her reaction was unexpectedly rude and over the top. She showed her face with irritation.

She raised her voice and, with an irritated expression, said, “No, I didn’t!” I was shocked by her reaction. I had simply asked a question to avoid misunderstanding, and I did so politely. But instead of giving a clear and calm response, she reacted as if I had offended her. I still don’t understand why she responded so aggressively.

Even when another staff member came over to ask me what had happened, instead of staying calm or giving me space to explain, she kept staying behind, trying to defend herself, which made the situation even more uncomfortable for me.

It’s truly unfortunate because everything else during my stay was perfect — but that one moment really affected my overall experience. I wasn’t expecting excessive kindness, just basic politeness and respectful communication. I truly hope the staff is reminded that guests asking questions should be met with patience, not hostility.

Later, a manager came over to apologize on her behalf, which I appreciated. However, to be honest, I didn’t feel that she needed to be the one to apologize. The person who truly should have apologized was the staff member herself — but I don’t think she even realizes what she did wrong. In fact, she even asked me, “Why are you getting upset?” which made the situation worse. I had no choice but to raise my voice at that point, because I couldn’t believe she was turning the blame around like that.

It was truly an unforgettable — and not in a good way — experience. I find it very unfortunate, because I had thought this was such a wonderful hotel. But because of one staff member’s unprofessional behavior, my impression of the entire place changed.

+ I also told my husband and mother-in-law about the experience, and they mentioned that while the staff member wasn’t directly rude to them, she wasn’t particularly friendly either. They had also noticed her somewhat cold and distant attitude.

After all, each staff member represents the hotel and is part of the overall service experience. That’s why I believe the hotel should take responsibility and pay close attention to situations like this. Her attitude was something I would never expect from a five-star hotel — it was an unpleasant and unprofessional level of service that left a very negative impression.