I don't recommend this hotel!

I don't even know where to start from. It's my 3rd trip to Turunc. In August 2020 I fell in love with it's nature: gorgeous mountains and crystal sea. Stay in this hotel ruined my impression about this place. I'm staying here right now till Oct 17 and I'm shocked that I'm looking forward to leaving this place.

The lady manager told me that I have to wash the towels myself! Can you imagine? She added that if I don't do that (make them white again) I'd be accused of spoiling the hotel's property. The story behind is that there were pink dye stains on the towels. I said to the lady manager that the color can be washed out (I was sure of that because I washed the towels at home). To this she responded 'Ok, then do this (wash the towels yourself), otherwise you'll have to pay'. I wonder if this is their conception. For me that's not acceptable that I'm asked to wash the towels myself. I even don't mention the manner how she spoke to me!

Later I spoke the owner, I expected a sorry but the manner he spoke to me was quite rude. He said ok we will wash it and the stains don't get removed you will have to pay. Your money is my money he said.

The waiters are not friendly. They do you a favour when they clean your table. They give you tiny food portion and you always have to ask for more. The food if poor.

Rest rooms are stinky.

My friends checked out and had to stay in the hotel because of the evening transfer. They were not allowed to the food and drinks, they had to pay.

You can get water till 22:30. You can't get water later that time. The owner said that we have to remember to either buy or take the water in the bar. Please note this is water, not soda or alcohol.

The lady manager seems to get commission from the hotel guides when they sell tours to the tourists. We bought a boat trip from a local seller because the hotel's guide offered a rather hight price ($35 per person vs $15). On that day she ask how many of us are going on the boat trip. I wonder why she asked that?

I really feel so uncomfortable because of the overall treatment. I feel uneasy to ask for anything. I'm afraid that by doing anything I'll break the rules. I feel not welcome here. I might agree that it's the end of season and everyone is tired but that's not an excuse

To be honest I will never go back there after the whole week experience. We arrived at 6 o'clock in the morning after a long sleepless night and flight,to find out that there were no electricity,no water on 4th floor where was our room, the bathroom was stinking (and we were advised by the night shift receptionist to fill up a plastic bag with water and cover up the drainage pipe). No air-conditioning as it was no electricity,no chance to have shower. I've been asked directly for tips as soon as the guy showed us the room,that left me speechless.I asked to swap the room and we had to wait till 2pm when the manager came and did it for us. When I said there was no water and electricity he said he doesn't believe. The food wasn't great,no variety at all. The salat range was good. Couple times we went to the front bar,there were no beers at all. Nothing to choose from. We were 2 couples and 1 child,and after 3rd day we started to eat outside because they were serving almost the same everyday. What was not finished lunch time,were brought for dinner. Almost all the staff was very nice, especially Rashid and Mitic(barman at the front bar). Pool closes at 6 pm,I personally don't see the reason why they do that. I would come back to Turunc but not in this hotel.