Villa Granada Hotel in Antalya

Complete and utter scammers. The staff were insanely rude. Me and my grandmother stayed here for three nights as we were visiting on a short holiday. We were told on booking.com that we could pay by card. When we got here, they said the card reader wouldn't work since it was late (obviously a lie to avoid card fees) and that we could pay tomorrow. The rooms were abysmal. No trash bin inside the room, a fridge that was insanely loud and kept me up at night, the shower only ran cold and they gave you no soap for the sink. Speaking of the sink, it's drain LEAKED onto the floor, dripping water and smelling like drains. The bathroom had a vent that led to all the other bathrooms I think, all night I could occasionly hear other people on the toilet, one guest with an upset stomach. I tried to use the bedsight lights to no avail, they didn't work.

The next morning, we tried to pay by card, but of course, the reader was broken now. They offered to take us to a currency exchange but we didn't have any cash apart from spending money (£100, not enough to pay for the rooms) because of course, we wanted to pay with card! They said we could do a bank transfer, huzzah. Finally we can get this done with. I placed an IBAN transfer with my bank and since it was an international transaction, it would take 0 to 4 business days, this was also on a Saturday. They said we could see if it was here tomorrow. We go to bed, wake up and they are upset that the money isn't in their account, even though we wanted to do card in the first place, but settled on bank transfer. Miraculously, the card reader was now working and they demanded we pay by card, even though the bank transfer was on the way. Luckily I had my amazing turkish friend to help translate since the staff did not speak any English. This argument between us saying it was done, and them wanting us to now pay by card went on for about 15 mins, with one of the men telling my friend that "if he keeps acting like this, I'll crack his skull." Horrific behaviour. They said we could wait until tomorrow. I am currently sitting in a much nicer hotel that is just down the road and the same price as this one.

STAY AWAY. this hotel is horrible and the staff are the rudest people I've ever met.

Never stop there. Cigarettes smelling, poor rooms, very noisy at night from neighbours who sitting outside until late night.

Rooms are dirty and some of the staff are incredibly rude and actually threatening. Made my elderly mother and my son pay twice for their stay and refused to accept card payment as advertised, probably to avoid paying taxes. Avoid.