Hotel Grand Ring in Beldibi

⭐️⭐️ 2/5 — Not a Real 5-Star Experience

I stayed for two weeks with my family at the Grand Ring Hotel in Kemer, and unfortunately, it did not live up to our expectations.

The food was the biggest disappointment. Every day it was the same dishes, and most of it didn’t taste good. After a few days, I even had to take pills for my stomach. Definitely not what I would expect from a 5-star hotel. After the first week, they started reusing food from breakfast for lunch and dinner — just adding mayonnaise and calling it “local cuisine.”

Two days before the end of our stay, the management announced that the hotel would be closing soon — yet they had still sold us a two-week package. After that, everything went downhill: less food, less cleaning, limited ice cream hours, shorter bar times, and even the staff began eating in the same restaurant as the guests. I understand it was the end of the season, but we’ve stayed in Turkey at this time before, and other hotels still provided fresh, high-quality food until the very last day. Here, it was the opposite.

If the hotel knew it would be closing, why sell full-price stays for two weeks? The last week felt like we were just watching the place shut down. If I had known this, I would have chosen another hotel that respected us and our money.

The spa staff were another issue. They constantly pressured us to buy massages, sometimes very aggressively, making us feel uncomfortable. It even got to the point where I felt awkward asking for clean towels, because their response was, “You need massage, you need to pay.” That’s not hospitality — it’s harassment.

The restaurant staff were also unfriendly. They rarely smiled or said thank you, even when I tried to be polite. One waitress named Arabia even kicked me while I was walking to my table and ignored me afterward — extremely unprofessional behavior. I once tried the soup, which tasted terrible, and when she saw my full plate, she mocked me.

At another point, my husband — who was sitting outside wearing shorts — was disrespected by the same waitress, who made inappropriate gestures toward him. That kind of behavior is completely unacceptable in any hotel, let alone one claiming to be 5 stars.

On the positive side, the bar staff were excellent. The main bar barman and the pool bartenders were friendly, professional, and always smiling.

However, the room cleaning was terrible. The floor was sticky and dirty — my white socks turned black after walking around. The sink, shower, and countertops were never cleaned properly during our two-week stay.

Another unpleasant surprise was the atmosphere — the hotel was mostly filled with Russian guests, many of whom were unfriendly. The animation team seemed more interested in flirting with guests than entertaining everyone. The last week, they stopped organizing proper shows — it was just karaoke with Russian songs every night.

The only things I truly enjoyed were the beach, the bar area, and the view from our room. The pools, however, were dirty, and when I asked if they could make the baby pool warmer, my request was ignored.

If the hotel knew it would close soon, they should have informed guests and adjusted the prices. Instead, they charged full price for half the service.

This was our first family trip to Turkey with our kids, and it was very disappointing. My husband and I had been to Turkey before and always had great experiences, but this one was truly unpleasant.

Kemer itself is a nice city, but I think Side offers better service, food, and atmosphere — and fewer problems with rude behavior.

Overall, the hotel looks beautiful from the outside but completely fails in service, food quality, and professionalism. I would rate it 2 stars, not 5.