Club Hotel Phaselis Rose in Tekirova

Unfortunately, I was extremely disappointed with the attitude of this hotel toward its guests. The room was paid for in advance, but due to force majeure circumstances (beyond my control, I was unable to arrive), I informed the hotel and asked for at least a partial refund or the possibility to reschedule the booking.

The administration completely refused to cooperate, even though the situation was officially confirmed. The hotel took a very rigid stance, showing a total lack of understanding and basic respect for the customer.

It’s a real pity that the hotel’s policy does not include a humane or flexible approach. I do not recommend booking here if you expect to deal with a service that understands unforeseen circumstances.

The location is good, but the rooms are just average. Loud music every evening, parties and discos until 1 AM — sleeping is impossible. The place is full of drunk people from morning till night, even those who came with kids. Not recommended for anyone looking for rest.

First of all one of the waiters called Noah was one of the friendliest and kindest members of staff I've ever dealt with at a hotel. He was a pleasure to be around and he deserved to be praised. We rated this hotel highly hence the high stars for the rooms, service and location. But what happened at the end of the trip but a downer on the holiday, and we are extremely disappointed in the hotel. We had a great family trip here for 10 nights , the facilities and food were great. Most the staff were friendly and talkative and provided a professional service. The issue that ruined all of this was the fact my suitcase was left in reception and not put on to our transfer with the other bags. My suitcase was taken from the room by a worker to be put with the rest of my family's luggage in reception. Upon arrival of the transfer , one of the hotel staff moved our luggage across to the mini bus driver so it could be loaded on to the vehicle. I was in the bathroom while this was taking place and when I came out I had to help get our 1 year old son on to the mini bus and settle him. As I was doing this I saw his small case and travel cot being put on to the back of the mini bus , so I had no reason to doubt that any of the suitcases would be missing . Upon arrival at the airport, the mini bus driver unloaded our luggage and left. It was then we realised my suitcase was missing . I rang the number on Google for the hotel asap which ended up being for the head office. They gave me the hotel receptions number. When I finally got through i was passed on to 3 different people , and there wasn't much understanding. Some lady finally took my details and said she would get back in touch with me regarding my case. After waiting 15 mins my wife rang back and finally got some understanding out of one of the women . She confirmed the bag was there and it would be £100 to send it in a taxi as they accept NO LIABILITY for suitcases. I was fuming at this point but had no choice as I would miss my flight and had no time to argue the cost. My suitcase did arrive with the taxi just about on time for me to make my flight but it made the whole airport experience very stressful and I had to sprint around and jump queues while pushing our 1 year old around . If the hotel says they DONT ACCEPT LIABILITY for suitcases , then why offer a service of taking suitcases to and from your room and also helping load them on to the transfer ? That makes no sense at all. So if my suitcase got lost from my room on the way to reception using a worker , that would be my fault too ? Disgusting really from a '5 Star resort'. There wasn't even any apology from the persons on the phone which was awful. The amount of money the hotel made from us as a family of 9 staying all inclusive across 3 rooms , and they have the indecency to make me spend another £100 to retrieve my case even though it was there fault. Even if they had made an offer of splitting the cost, I would have not left t