Treppan Hotel & Suites by Fakhruddin

I had a pretty bad experience. I was disturbed by the hotel staff. I came back to the hotel with my friend. I bought something at the reception for about 5 minutes and then went back to the room. The staff asked the security guard to come up and ask for my ID without calling my room and trying to check me. I don't understand why they didn't tell me when I was at the reception but asked the security guard to check. Also, I asked for an iron and they told me that they would bring it soon but they didn't. When I checked in, there was no staff to help me with my bag. When the receptionist talked to me, I felt very unfriendly. The room was smelly. When I took a shower, the floor was wet. I didn't get an apology for the incident. I go to this hotel quite often because it is near my work. I will not go to this place again. And I have informed the management. Your staff's service is very bad and should be improved.

This is my second visit staying in this hotel. Unfortunately, this visit will be one of my last based on my experience, the original room which I had was spacious & airy which gave me the confidence to book again, when I booked for my second visit, I ensured it was the same room type, when I got to the hotel, I even asked the receptionist to provide a room similar to the room that I was staying in, I was assured this was the case.

When I got to the hotel room, it was evident quite quickly that the room was not of the same size, what also was an insult was that this room was in poor condition, the water when first turned on was a murky brown colour, the simple things like a soap tray was missing, there was graffiti on the desk, the curtains were ripped, the desk had marks which is either of an insect or another angry customer kicking their shoes on why they recieved this room.

I immediately rang the receptionist to inform him that the room given was not as advertised & that I wouldn't even spend a night in this room, I was then provided another room which was in a smokers floor (I requested non-smokers floor), high floor (I requested low floor) & quiet room (I am on a floor where I assume is full of families as the corridors are constantly busy with kids running around). No access to reliant WIFI.

I now know not to rely on this hotel for future visits, it is a shame as my first visit was the complete opposite, please do not let the hotel fool you into paying for sub-standard and outdated rooms if you have picked the room of a higher standard as per your booking.