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95 USD
The Queen at Chester Hotel, BW Premier Collection in Chester
🌍 United Kingdom, Chester, City Rd
● Center: 480 m
☎ Phone: +44 330 028 3402Show
✅ Staff consistently described as friendly, helpful, and courteous, creating a welcoming atmosphere. ✅ Rooms praised for comfort, especially beds described as very comfortable with spacious bathrooms in some room types. ✅ Excellent buffet breakfast and good bar meals with plentiful portions and variety. ✅ Ideal location directly opposite Chester Railway Station, greatly appreciated by guests for convenience. ✅ Unique decorative features such as Victorian statues and stylish interiors add character to the hotel. ❌ Some rooms show signs of wear and maintenance issues, including peeling bathroom door MDF, stained carpets, and malfunctioning bathroom fixtures. ❌ Noise disturbances reported from late-night guests causing shouting and antisocial behavior, impacting sleep quality for some visitors. ❌ WiFi connection problems noted, with intermittent service and difficulty maintaining a steady connection. ❌ Heating inconsistencies, including some rooms being too hot or cold and issues with radiator controls. ❌ Telephone in rooms occasionally non-functional, complicating communication with reception and room service.
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Rooms and prices
2 guests
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Standard Double room
Wireless internet, air conditioning and shower
Beds:
107 USD
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Executive Double room
Wireless internet, air conditioning and shower
Beds:
120 USD
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Superior Double room
Wireless internet, air conditioning and shower
Beds:
137 USD
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Deluxe Double room
Wireless internet, air conditioning and shower
Beds:
138 USD
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Standard Family room
Private bathroom
Beds:
163 USD
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Double Junior Suite
Wireless internet, air conditioning and shower
Beds:
231 USD
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Double Suite
Wireless internet, air conditioning and shower
Beds:
307 USD
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Standard Small Double room
Wireless internet, air conditioning and shower
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4 x
Standard Family Quadruple room
Private bathroom
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Standard Family Double room
Private bathroom
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Description
The Queen at Chester Hotel, BW Premier Collection, is a four-star hotel built in 2010 and renovated in 2009, offering a blend of modern comfort and historic charm. Situated directly opposite Chester Railway Station, the hotel provides easy access to transport and city attractions. Guests can choose from a variety of room types including Standard Small Double, Executive Double, Deluxe Double, Double Junior Suite, and several family room options, accommodating different travel needs. The hotel features amenities such as air conditioning, free WiFi, a fitness centre, massage services, and a games room. Dining options include an on-site restaurant serving buffet breakfast and packed lunches, plus a bar for drinks and light meals. Family-friendly facilities and services for disabled guests are available. The hotel’s interior includes a unique atmosphere with Victorian statues visible from corridors, contributing to a distinctive character. Reviewers often highlight the helpful and friendly staff and comfortable beds, though some note issues with room maintenance and occasional noise from late-night guests.
Location
Located at City Rd in Chester, The Queen at Chester Hotel sits directly opposite Chester Railway Station, making train travel exceptionally convenient. The hotel is about a 13-minute walk from Chester city centre, passing a scenic canal route. Nearby dining options include Artichoke Cafe Bar Bistro at 284 meters and The Old Harkers Arms restaurant just 297 meters away, both highly rated by guests. The airport nearest to the hotel is Cardiff Airport (CWL), approximately 202 km away. This location offers easy access to both transport and local attractions, ideal for travelers planning to explore Chester and its surroundings.
Tips
- If you’re sensitive to noise, request a room away from common areas and late-night guest routes, as some visitors report disturbances at night.
- Bring earplugs if you’re a light sleeper.
- Check your room’s heating controls on arrival, since some guests experienced issues regulating temperature.
- For convenience, take advantage of the hotel's luggage storage if you arrive before check-in.
- If you rely on stable WiFi, be prepared for intermittent service and consider using your own mobile data as a backup.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Boxed/packaged food [Mon - Sun] 06:30-09:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: Contact the property for details
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, MasterCard
- Check in time: 16:00. Check out time: 11:00.
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Services and facilities
General
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
Rooms
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Indoor Fireplace
- Cable TV
- TV
- Hairdryer
- Bathtub
- Shower
Accessibility
- Accessibility features
- Wheelchair Accessible
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Packed Lunches
- Bottled water (at extra charge)
Internet
- Free Wi-Fi
Transfer
- Car rental
Languages Spoken
- Spanish
- German
- English
- Italian
- French
- Portuguese
- Polish
- Japanese
Tourist services
- Tour assistance
Recreation
- Bike rental
- Barbecue grill(s)
- Ping-Pong
Parking
- Parking
Business
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
Beauty and wellness
- Doctor
- Massage
- First Aid Kit
Kids
- Playroom
Pets
- Pets allowed
Video: The Queen at Chester Hotel, BW Premier Collection, United Kingdom | Travel With Kiara
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Reviews
05.05.2026
The staff were friendly and helpful, the room was fabulous, the buffet breakfast was great.
Everyone from the guy at reception to the fascinating guy on the bar to the lady who showed me in to breakfast, was friendly.
But even more, the feel of the place was unique and special - not least the views of some fabulous Victorian statues from one of the corridors, which gave it a magical, secret garden-ish flavour.
The world needs more of this, as so many places start to feel like people-processing factories.
The fact that I heard people chatting the moment I went in spoke volumes.
Everyone from the guy at reception to the fascinating guy on the bar to the lady who showed me in to breakfast, was friendly.
But even more, the feel of the place was unique and special - not least the views of some fabulous Victorian statues from one of the corridors, which gave it a magical, secret garden-ish flavour.
The world needs more of this, as so many places start to feel like people-processing factories.
The fact that I heard people chatting the moment I went in spoke volumes.
30.03.2026
Lovely stay,great location. Very clean and lovely helpful staff.
22.03.2026
Such a lovely hotel! Very clean, convenient location, friendly and helpful staff! The bed was so comfy too had a great nights sleep! 10/10!
17.03.2026
Booked a 3 night stay at Queen Hotel in Chester and it didn't disappoint. Beautiful decor throughout the hotel and the room was perfect. Didnt dine at the restaurant but ordered 2 bar meals which the food was plentiful and delicious with an excellent choice. Room service was excellent too as we ordered drinks to the room and also some sandwiches and soup. The breakfast was excellent too. All staff I spoke with were courteous and friendly and nothing was too much trouble. I will certainly be booking this hotel again for my next visit to Chester.
14.02.2026
Me and my fiancèe loved every minute of our stay here. Very happy with our room and the service was excellent.
We had a main meal there, which was delicious and our breakfast the next day was just as good.
Everything about our experience was very pleasing and we're planning to come back again soon.
We had a main meal there, which was delicious and our breakfast the next day was just as good.
Everything about our experience was very pleasing and we're planning to come back again soon.
01.02.2026
We could not get the heating to work so reception did add a heater in our room, the bathroom makeup/shaving mirror light did not work, so I mentioned this to reception on my check out, plus new pillows would be advisable as they were very lumpy, otherwise we had a nice stay. We did not eat in the restaurants.
27.01.2026
Check in was quick, staff very friendly. Hotel has been renovated and is very nice. Gave 4/5 because there were a few bits in the room that weren't to the same standard. The mdf on the bathroom door was all peeling away broken wall tissue holder. All little things that can be rectified with a snagging list! Would stay again, was in a great location for us, as we were going to a gig at The Live rooms
26.01.2026
Very nice welcoming hotel in a great location. Parking on the doorstep, albeit pay & display rather than private to the hotel but this was fine. Would recommend.
25.01.2026
We stayed at The Queen at Chester for one night (Saturday). On first entering the hotel, the reception and lobby made a great impression. They appeared recently refurbished and were clean, modern, and stylish, with gorgeous light fittings and chic décor.
Unfortunately, once we reached our room, it became apparent that the same level of care had not been carried through. Although the room initially looked average, it quickly became clear that it was below expectations. The carpets were stained, the paintwork looked tired, and the bathroom felt grubby, with a stained bath. Most disappointing was the toilet, which wouldn’t flush properly unless the button was held down.
As the hotel is an older building, some noise such as squeaky floorboards and echoes is to be expected. However, we were woken several times by guests returning to their rooms after drunken nights out. The banging, shouting, and antisocial behaviour was the worst part of our stay. Hearing some movement or conversation from neighbouring rooms is understandable, but loud shouting and screaming between midnight and 1am made for an unpleasant night. Initially, I assumed this was a one-off, but after reading other reviews, it seems this has been a recurring issue.
That said, the staff were genuinely lovely and very apologetic when I rang reception. They responded straight away and followed up with a call to check in, which was appreciated.
On a positive note, the bed was comfortable, and as we booked last minute, it was a reasonably priced stay. For those looking for a quick overnight stay in the city, a midweek visit may be a better option.
Unfortunately, once we reached our room, it became apparent that the same level of care had not been carried through. Although the room initially looked average, it quickly became clear that it was below expectations. The carpets were stained, the paintwork looked tired, and the bathroom felt grubby, with a stained bath. Most disappointing was the toilet, which wouldn’t flush properly unless the button was held down.
As the hotel is an older building, some noise such as squeaky floorboards and echoes is to be expected. However, we were woken several times by guests returning to their rooms after drunken nights out. The banging, shouting, and antisocial behaviour was the worst part of our stay. Hearing some movement or conversation from neighbouring rooms is understandable, but loud shouting and screaming between midnight and 1am made for an unpleasant night. Initially, I assumed this was a one-off, but after reading other reviews, it seems this has been a recurring issue.
That said, the staff were genuinely lovely and very apologetic when I rang reception. They responded straight away and followed up with a call to check in, which was appreciated.
On a positive note, the bed was comfortable, and as we booked last minute, it was a reasonably priced stay. For those looking for a quick overnight stay in the city, a midweek visit may be a better option.
19.01.2026
Very nice hotel, front desk staff very friendly & efficient on check in.
Was a bit of a confusing walk to the lift in the adjacent building, where room was situated the first time locating room, did also give some direction to other guests who were struggling to find lift.
Rooms & beds were very comfortable, with a spacious bathroom with separate bath & shower & soap & shampoo dispensers.
Did inform front desk on check out that the shower door would not close properly, who made a note of it for maintenance to rectify.
The water pressure in shower was poor, so not much spillage through the non closing door.
Didn’t eat in as meeting friends for food, but did see some of the meals on offer & looked very nice.
I would not hesitate in staying again & hopefully try something from the menu as well.
Was a bit of a confusing walk to the lift in the adjacent building, where room was situated the first time locating room, did also give some direction to other guests who were struggling to find lift.
Rooms & beds were very comfortable, with a spacious bathroom with separate bath & shower & soap & shampoo dispensers.
Did inform front desk on check out that the shower door would not close properly, who made a note of it for maintenance to rectify.
The water pressure in shower was poor, so not much spillage through the non closing door.
Didn’t eat in as meeting friends for food, but did see some of the meals on offer & looked very nice.
I would not hesitate in staying again & hopefully try something from the menu as well.
Share your experiences, help others make the right choice!
Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!
POIs near hotel
War Memorial (13 min)
Memorial honoring Chester’s servicemen who died in World Wars.
Sick To Death (1.1 km)
Museum exploring the history of medicine, focusing on pandemics and plagues.
Tickets: Sick To Death: Entry Ticket, 8 EUR View
Victoria Statue (1.4 km)
Statue of Queen Victoria located in Chester city center.
Monument for Battle of Rowton Moor, 1645 (4 km)
Commemorates the 1645 Battle of Rowton Moor during the English Civil War.
St. Plegmund's Well (5 km)
St. Plegmund's Well is a historic holy well in Cheshire, associated with the 9th-century Archbishop Plegmund.
Cafe and Restaurants near hotel
Artichoke Cafe Bar Bistro (4 min)
Restaurant «The Old Harkers Arms» (4 min)
5AL, 1 Russell St, Chester CH3
Reviews13.12.2017
Can get a bit busy at times but a great pub/restaurant with huge selection of ales and wines coupled with an excellent menu. Highly recommended.
04.12.2017
We visit here every time we're in Chester. A victim of there own success I would say. 12 months ago this place was choc a block! Overpriced food and cut down on staff which then adds to slow service. Gone down hill I'd say,which is a shame because we like the concept of the place.
12.11.2017
Fantastic brunch. Lovely, speedy service and tasty good value food. Great spot in a brilliant location.
29.10.2017
great location. Good selection of beers. Fantastic food. No children are allowed in the pub. Does get very busy especially on race days.
06.10.2017
A smashing pub with ale everywhere. The food menu looks interesting too so wish I was hungry but I was not really on this visit. Friendly with a nice atmosphere.
Frequently asked questions about The Queen at Chester Hotel, BW Premier Collection
What types of rooms are available at The Queen at Chester Hotel?
The hotel offers a range of room types including Standard Small Double room, Standard Double room, Executive Double room, Deluxe Double room, Superior Double room, Standard Family room, Standard Family Quadruple room, Standard Family Double room, Double Junior Suite, and Double Suite.
Is parking available at the hotel?
Yes, the hotel provides free parking, though some guests mention pay & display parking on the doorstep.
Are pets allowed at the hotel?
Pets are allowed on request. Contact the property for details regarding pet types and fees.
Does the hotel have facilities for disabled guests?
Yes, the hotel provides facilities for disabled guests.
How close is the hotel to Chester Railway Station?
The hotel is located directly opposite Chester Railway Station, just a few steps away.
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