Vanbrugh House Hotel in Oxford

Opted to pay at the hotel. Not only did they take a full payment 4 days early they then took it again on the day of arrival. Lots of attmepted explanations but still took it twice when they weren't supposed to.
They need a plumber in the bathroom as well. Shower controls were very stiff, shower didnt drain away and a tap didn't twist the right way.
Shower

The location is absolutely brilliant. Only a 10 minute walk from the train station and a few mins walk from The Covered Market and central locations.
We booked The Vicarage Suite and whilst it was a large, beautiful room, there were certain things that just didn't meet requirements.
Firstly, the staff on reception are very neutral. Not impolite or rude but certainly not particularly welcoming. We were told on arrival our room did not include breakfast which was odd as it did say on our booking it did. Rather than argue we decided to pay extra (£20 per person) for one mornings worth. It is an absolute rip off. Yet again, we were given a list of what breakfast did not include such as hot food. We wouldn't have minded at all as continental breakfasts can be fantastic but the selection was incredibly poor. Just a loaf of bread, a few cold pastries and 1 choice of cheese and meat.
You would be better off going elsewhere for breakfast.
The room itself looked lovely and was clean enough. However the mattress was really hard and neither myself or husband slept well. It is also a noisy hotel. I was awoken several times in the night to what I'm assuming was a member of staff or other guests coming and going.
Not only this but the room smelt bad, as if the drains needed cleaning out which meant we had to leave the window open to constantly air out the room. There is a coffee machine in the room which the cups do not fit under so was a completely pointless addition.
Whilst we were out it was clear housekeeping had been in as tea/coffee bits had been refilled but they did not bother making the bed or making up the bathroom. I would not come back again and feel like we've been 'had'. It is incredibly expensive for what it is and we left feeling disappointed.