Hotel Tampa Riverwalk in Tampa

Disappointed with hotel in general . I understand that it's been purchased by Hilton and that it'll go through refurbishment this year. Great location and that is the only positive thing I can say. Very outdated. Breakfast was horrible. Eggs tasted like cardboard, bacon overdone and crumbled when chewed on. Sausages were dry. Coffee was horrible. Dinner was ok. Bathroom was ok. Shower curtains dirty. Air conditioning unit could not keep up with demand and was noisy. Had to keep it on low fan speed. On a positive note, the staff contacted me to check how things were going. So they have good comms. I reported issues and hotel gave me some financial break . Once it's gone thru Hilton update should be better. One last thing, room was close to pool and they had music blasting for two days from 1 to 5 pm. Would of been ok if it wasn't for the extremely high base where the whole floor vibrated! Why does the whole area have to be subjected to that just for a group of kids at the pool. I look forward to hotel feedback on this if required.

this place looks amazing in photographs but once you get there you find that its just a mildew dungeon for 400 a night that's double the price than other rooms in the location first we had dinner the crab cakes appetizer which came out ice cold but somehow seared like it was done the day before the mashed potatoes were cold the demi glace was pan drippings and that was just my meal! the room had a pleasant air freshener smell when you walked in but once the air turned off the mildew was unmasked it was so bad !! the windows were falling apart and dirty the furniture was stained the linens were also stained the carpet was soaked along the bed and greasy to the touch this hotel is own by Hilton they should consider bull dozing and starting over

We stayed at the Hotel Riverwalk Tampa from 2/5-2/7 and the visit was very distressing and disappointing. We moved rooms three times. Our first room was extremely old, dated, dirty, dusty, with paint peeling and a horrible smell throughout. We contacted the front desk to say the room was not acceptable. Then we were moved to another room, which was similar (old, dirty, dusty) but did not smell, so we planned to stay there although not thrilled at all. When we went to open the sofa bed at 9pm to go to sleep, the mattress was absolutely disgusting with stains which appeared to be mold or deep set in dirt...we had no sheets, pillows, etc. provided so all we saw was this mattress.
I am attaching pictures of the mattress.
I contacted the front desk immediately. They were apologetic and responsive, but here it was 930pm and we were packing up and moving to yet another room. We just needed to get to sleep. The sofa bed mattress was fine, we made the bed ourselves, and we went to sleep. (They then had the nerve to increase our rate because we were moved to a larger room.)
Showering in the morning was another issue. There was warm water for 2 minutes and then cold water only. We reported this issue and was told there were no issues with the hot water.
All in all, the visit was a huge disappointment. We will never stay here again. They are in desperate need of a massive renovation. I do want to mention that the staff were very kind and professional. The valet staff was also wonderful.

This was the worst hotel I have ever stayed at. I wasn’t able to check in until 4.5 hours after the designated check in time, the room was dirty, the air conditioning didn’t work. And I would have had to wait even longer had I not agreed to take an inferior room, which they did not provide any comps for. Other guests that I spoke to had similar experience. Horrible stay.

The parking guy's service is very good. I forgot my mobile phone in the car. I went to pick it up in the car as soon as possible. The service of the front desk staff is average. The surrounding environment of the hotel is good, but the room hygiene is average, the aging is serious, and the bathroom is very dirty
Small