WorldMark Orlando - Kingstown Reef in Orlando

Poor customer service but the pizza was delicious! I called in my order and was placed on hold for over ten minutes. Not the end of the world, but once the call was answered I was in the process of responding while turning my television down and as I was speaking the employee placed me back on hold with no warning. After another two minutes the employee had a difficult time taking my order as I asked for a “California Chicken Bacon and Ranch” he asked me “What is that” I said “Sir do you not know what pizzas are on your menu” he says “I do but the menus is not in front of me can you describe to me what on the pizza” so I had to list the ingredients of the pizza. I was offered no promotional deals ?? I told him I would like to do the promotion I see on their website for two pizzas $5.99 each and for $2 dollars more I would like to make one of them a speciality pizza. H could not figure out how to apply the promotion...So after waisting 20min on the phone I was asked to place the order online. I said okay what is your store number, the employee asks me if I’m referring to the phone number if so it’s the number that I dialed. I said “No sir I obviously have the phone number, what is your store number?” After shuffling around a bit he was able to give me the store number. Which by the way it looks like they may have moved locations because my GPS had me in the wrong place. I send my uncle into the store to pick up the pizza and as he is waiting in line when another lady comes in and I guess some how does not notice him in line however, the employee chooses to address the lady and serve her although I’m sure they saw my uncle had been waiting in line to be served(how rude). Rude that the lady cut in-front of him but even more rude that Domino’s’s employees choose not to acknowledge my uncle in the line. The pizza tasting great allowed me dismiss the poor customer service I had experience earlier and enjoy my evening.