Hotels in Charlotte

There was a guy named T ( I think ?😅) at the club level that is amazing!!!

Everything you'd hope for. Friendly and helpful staff. Rooms and hotel cleaned and well maintained. Perfect downtown location. Totally happy with stay.

Althea was super. Her customer service skills and hospitality and knowledge was spot on 5 stars goes to her.

Nice location for business and hotel but need an update. Room its slightly small related to price

The only complaint I have is that the room (bathroom) reeked of a foul smell upon our arrival. We cleansed, wiped, sprayed, and sanitized as we do at every hotel. The smell went away, but did return later.

Great staff, clean rooms and the hotel was central to every thing we did in Uptown Charlotte. Great stay and accommodations!

Staff were upbeat and friendly, even with a fire alarm in the middle of the night!

Hotel staff was great. Valet company was not great and was a subcontractor and very expensive

Perfect location, everything was great. Bathroom needs a vent fan, only gripe and it is minute

The hotel was great, price through Trip was amazing!

Wonderful but quick stay. Loved that is was walking distance to the Spectrum Center. Staff was kind, professional, and polite. Michelle front desk and Bell I think his name was Jessie wonderful to chat with. I definitely will be back great stay.

The overall experience was great. Location, location, location. The staff was also great.

Best hotel experience of had in a long time! The service, the decor and the ambiance were perfect. Thank you!

The room was very clean, hospitality top notch, and food was excellent. I appreciated the complimentary champagne for a special occasion and assistance with bags. More vegan options would be appreciated.

From check in to check out it was a 5 star experience. We used to live in Charlotte and this is a new hotel since we’ve been there so first stay. My wife is very picky about hotels and this is going to be our go-to anytime in area again. Spotless room very spacious and such a comfortable bed. We wanted to extend our stay but had to get home. Restaurants in hotel also have amazing food and the...

The staff were very kind, professional, and helpful. The property was fantastic. The room was very clean and comfortable with plenty of space. Dinning was excellent.

Breakfast in the executive lounge was good but they ran out of food early. The hotel was very clean and most of the staff was very helpful excellent for the first front desk attendant, she failed to mention that the mint museum was free for hotel guests. I paid $30 for entrance and didn’t need to but other than that, great stay and no issues with valet. We dined at Dean’s which was great and we had...

Very beautiful hotel and the room was nice. Some staff was great but some staff were a little rude. The housekeeping could have been better

First time and staying at the property and look forward to doing the same when I’m in town next month.

Everything was great.. great service.. I called about my room not smelling good.. I had service in 4mins..

The location is good, lot of restaurants and fast food chains. The hotel room was clean. The bathroom was bad. The sink and shower produced only hot water and no normal temperature water. The toilet bowl in the bathroom was loose/wobbly and unstable. The breakfast was quite basic and lacked fresh options. While the location was fine, the overall experience did not match a 2.5-3 star rating. This hotel...

The room was clean as it could get. However, the stay was worth the money you pay for it. I would stay there again next time i visit.

Staff great! Only recommendation is the need for outlet/charging ability on BOTH sides of king bed.

Staff is very pleasant room was clean, accommodating quiet hotel allows my pets free coffee all day all night and rates are not too bad

We dined at the hotel restaurant last week and Lauren was the absolute best, she was so kind and checked on us throughout the entire meal. The food ended up being really great and we had a good time, our waitress was awesome too but I didn’t catch her name. Overall, a great experience.

Good hotel in downtown area close to restaraunts and bars but elevator at parking garage did not work and it was very dangerous to walk through the stairways. The room was nice but wasn't cleaned thoroughly, crumbs were in floor and bed linen was spiked on the corners and pillowcases. I had to call front desk requesting a new room, which they were supposedly full. I dont believe it because there wasn...

We stayed here for one night while driving back from Alabama and were disappointed given the price we paid. The room was clearly in need of repairs and did not reflect the value at all. While looking for our complimentary bottles of water (which were oddly not placed on the counter and instead hidden), I checked the cabinet under the sink—only to have the entire cabinet door fall off and land on my...

Right at the heart of uptown, that also means lot of noise at night. Great rooms and good facilities

Right at the heart of uptown, that also means lot of noise at night. Great rooms and good facilities

very friendly staff! I don't recommend it for resting, it's too noisy.

First day was fantastic. The amenities, the location, the cleanliness, the helpful staff… From check in to check out, this was one of the best places I’ve ever stayed!

We had an amazing stay at the hotel. Everyone was very nice. Customer service was awesome and they made sure that you felt right at home! We went for the Seattle Seahawks versus the Carolina Panthers game and it was within walking distance of Bank of America Stadium, which was super nice and the Seahawks pulled out a win. Go Hawks!!

Spacious and comfortable room, polite and accommodating staff. Rooftop bar was fantastic! Excellent location!

We didn’t realize breakfast was included, but we enjoyed breakfast downstairs this morning and also visited two breakfast spots on Friday and Saturday. The room was very clean, and the body wash and lotion were so nice that I even looked them up to buy them. The staff were exceptional—friendly, helpful, and full of great local recommendations.

There was no free breakfast idk why this thing says free they don’t have free breakfast but I wish they did! Other than that I LOVED the place it was amazing!

Room was very clean. I lost my charger and noticed that the morning of checkout and the front desk person provided a spare. That was a lifesaver! I didn’t see the coffee station on Day 2 and thought there was nothing available for guests. I inquired at the counter on Day 3 and was directed to a sitting area behind me where the coffee was set up. I loved having both hot and iced coffee options. It would...

Very nice hotel in a great location. I'm giving two stars because even by hotel standards their Wi-Fi was abysmal. Just plan on using your phone as a hotspot the entire time. Also was asked to pre-pay for the restaurant meal which was a bit of a surprise.

The chaise in the room is uncomfortable. I recently stayed at a Marriott in Jupiter FL with same furniture.

Great location. Walking distance to the mall and restaurants. Nice area

The ballroom for the stitch retreat was well lit there was plenty of room for all the tables. Staff was very friendly. THe outdoor patio where we sat some of the time was very clean and comfortable.

Not great The hotel itself is old and smells of mold. The rooms are nice enough although the windows are small.

I like the concierge room, pool, and lovely service with the staff. Anything I needed they greeted me with a smile and top tier customer service. Lovely location and establishment.

Adam is incredible! So glad I met him! He made sure my stay was perfect beginning to end. He was kind, welcoming, and made sure I had everything I needed for stay in Charlotte.

The rooms were spacious and thoroughly cleaned. The staff was very friendly and helpful throughout our stay.

Just a quick pit stop on our way home but the device was top notch! We ordered room service as well and it was delicious! Would recommend for a quick or long stay! We’ll be back for sure!

Fantastic luxury hotel in downtown Charlotte. Bed was comfortable. Bathroom spacious. Rooftop bar amazing. Great check in staff

The staff were excellent, the decor was very nice, and the beds were comfy. The room let in a bit too much noise. We stayed two nights and both nights I awoke to voices between 3 and 4 AM, that I think were coming from outside, but might have been from down the hall. I also did not enjoy being nickel-and-dimed on little things that are often complementary at nicer hotels. Bottles of water were $7....

Good sized room, very clean throughout the hotel. Blackout drapes on the windows keep it nice and dark during daylight hours. Incredibly polite and helpful staff all around. Downside is that the windows do not filter much if any street noise. Even 9 floors up there was LOUD bar music playing till 2am every night.

The staff and the receptionist was just very friendly. Overall. Just really enjoyed this stay, will love to stay there again if I'm in Charlotte.

Absolutely wonderful!! The staff was amazing. Pleasantly surprised and looking forward to returning in 2026.

everything was great... the entire facility was nice and clean, the gym fantastic. My only complaint was the $11 tap beer in the restaurant, and it was a wasn't even a Heineken!

During our stay we had fire alarm gone off four time at odd hours. One of my family member is wheel chair bound and we had informed this to the hotel, despite knowing this none of the staff ever called to offer help during evacuation calls. The hotel does not have any provision or SOP to evacuate the guest. So far so the reception team members were the first people to run away from their desk instead...

The hotel was beautiful. The bathroom door was awful. A barn door for the bathroom doesn’t give any privacy.

Hotel smells great, is clean, cool and inviting. Beds in handicapped accessible room were comfortable but very low. Barn door in doorway of bathroom doesn't open wide enough to allow access for a motorized wheelchair.

The room was so nice with the couch and little tables. The bathroom so nice. Breakfast was good and the fitness facility was exceptional. The only frustration was that we were told someone spoke of the street acoustics on the road in front of the hotel, so all through the night there were cars and motorcycles revving past. That has to be corrected.

We stayed here on our first night in the US. The staff are very friendly and helpful. That makes such difference to a stay. Up early and into the empty pool for a few quick lengths before breakfast. A good choice, well served at a reasonable price.

We just finished our overnight stay here for the second year in a row, it was amazing! The rooms are completely renovated and beautiful! The staff is very welcoming and nice! We’ll definitely be back next year!

The Ritz-Carlton in Charlotte is a good hotel for what it is. Charlotte is not a very fancy town and their Ritz-Carlton is certainly one of the most luxurious hotels in the city. Having said that, it probably shouldn’t be called a Ritz-Carlton because it does not hold a candle to many other Ritz-Carltons around the country. The hotel feels more like an upscale Marriott than a true Ritz-Carlton property...

We had a wonderful time. Our room was absolutely beautiful.!

First-class in every respect although THE most expensive place I've ever stayed. Everyone there helpful and kind!!

Very convenient for one night layover between flights. Shuttle worked very well. Quick Uber ride to South End for breweries etc and not far to downtown. Comfortable room, good shower. Towels too small.

Hilton Doubletree is my most favorite hotel I have stayed so many times for the past years , but breakfast at this Doubletree is the worst , food quality was so bad 🙁

The hotel was good as for transit. They have free transfer to airport.

Found a dead cockroach in the room, in plain sight, told the staff and got no response. Hotel needs updating, Doubletree has always been a great brand, but we were disappointed with our stay.

The warm choc chip cookies are awesome

Beds were GREAT! Bring a noise machine if a lite sleeper like me. The airport runway is not far away. The breakfast buffet was very good, chef can make you omelet of waffle in the kitchen. Servers great too. Corporate needs to review outside courtyard/pool area. Pool out of order, patio area could use a cleaning, smoking area smelled, of course, used cigar awaiting owners return. And the access doors...

Was there 4or 5 days before someone decided to clean my rm I asked 3x and I was told it was not my day

The table lamps bulb was bad kept going out. The TV wouldnt work when we got to the room.

Room was just as expected clean and relaxing. Staff were very friendly n professional. We didn’t have breakfast. We just didn’t wanna pay extra for breakfast. I prefer it be included with room .

The location was perfect I was in charlotte for the Hornets and Warrior game easy walk to and from the game Plenty of restaurants and entertainment The room itself was also great able to see all over the city

Staff was very helpful and friendly, room was clean and the location of the hotel was perfect for us to walk around to anywhere we needed to go! We will definitely stay here for future trips

Great stay and comfortable room. The front desk staff was very friendly and professional. The dining staff were polite and friendly. I had a small issue with the sink but the staff were quick to respond and fixed the problem. Overall I had a great stay.

This place lives up to the hype. I’ve rarely stayed someplace as clean, with friendly staff and excellent overall operations. The rooftop bar and lounge is a great bonus complete with fire pits and terrific comfortable spaces to unwind.

The room was spotless and clean. Room had good AC. Upstairs on 9th floor is a club with Food and drinks, nice, good staff, nice bar. We took our dogs. The hotel is pet friendly and on the second floor is where doggie families are you have your own exit thru double doors to your vehicle to go back and forth. Great place, great set up. Had a great time, thk u

Great hotel to stay at. All staff were very nice and helpful. Rooms were clean !!

Second time in two weeks rooms are very clean. The maid staff does an amazing job.

Enjoyed it great professional experience. The food was delicious, friendly staff and made the stay memorable. Appreciated their efforts in making the room more personal

Very comfortable stay… The hotel is very nicely appointed and tastefully decorated. Our room was comfortable and clean, and the breakfast buffet was beautiful and delicious. The only negative during the stay was a loose toilet seat, which provided some ‘surprises’ at night. When reported on checkout, the information was welcomed, and my impression was that it would be addressed.

Stayed here for one night, the staff were very friendly and helpful. The room was clean and well maintained with fresh drinks, robes and bathroom supplies. The handheld showerhead would leak when using the main head and the toilet would continually flow water after every use unless you manually removed the cover and fixed it.

It was very convenient to great restaurants and spots to looks around in Southpark. The airport was only about 20 min away, too.

Clean room nice bathroom Both employees at check in and check out were rude barley spoke and weren’t able to answer any questions Not a warm welcome or exit

Wonderful hotel. Great for business travel. I was a business woman traveling solo and the Front Desk was so kind and helpful. The restaurant was great to sit, get wrk done and have a meal. Did have to have maintenance come fix the ac and a light that wouldn't shut off. However, they were professional and respectful (it was also a later hour). I would've given 5 stars however, the ONLY reason I didn...

After visiting this hotel many times over the years for the first time we found it lacking in cleanliness which was a disappointment. Rugs are stained and one of our bed covers had two large stains even though it appeared freshly washed. The duvet insert in one of our rooms was also stained. The bathrooms appeared clean except for the shower floors that had some hair in both rooms. You can tell they...

We’ve stayed at Canopy SouthPark countless times in the last few years and had always appreciated cleanliness and staff. This time we found a stained comforter and very dirty area rug. In our second room the rug was stained as well. It’s time for a deep cleaning or maybe rug replacement. Parking used to be free and now it’s $15 which for the area is reasonable. The restaurant is ok, service at the...

The bathroom art had water stains on the glass, everything else was satisfactory. East access to downtown, valet parking of car which was not cheap but able to use car in & out. Comfortable beds, pillows and toiletries.

The hotel was ok . The valet parking was terrible. Being that I’m retired veteran I had to bang on the door for the valet person to wake and retrieve my car. I will definitely not recommend this hotel for any of my veterans friend. I never had my vehicle damaged ever in all the locations/ states I’m travel too.

Yes. It was a great stay. We enjoyed it very much and will recommend to family and friends.

The staff was amazing and extremely helpful. I enjoyed having access to valet . And our room was great and comfortable!! The breakfast the entire weekend was great !! My stay was phenomenal

It was a good service all staff was very helpful . They were also friendly and always willing to assist in any way.

Really enjoyed my stay here! The staff were incredibly nice, valet service was quick and easy, and the room was spotless and comfortable!

Very convenient location to major attractions and airport.

Very nice and clean. Staff was very friendly, the only downside was the parking. You can valet for $10 or $15. There is no immediate parking but you have access to a parking garage that you will have to walk a short distance to and from.

My room was spotless… My minions smelled very fresh… The shower was very clean and water pressurewas good as well. The staff was very attentive. The valet service was awesome. I like that I could call for my car from my room from the app and it be ready when I got downstairs. They were very helpful with removing or placing items in my car. They opened the door for me and everything. I will definitely...

Very good, quiet room, safe surroundings

It was a new hotel, so it was clean and the design was great. It was a little inconvenient because there was a separate parking lot, but other than that, the facility had a good atmosphere.

The room design is relatively new, the location is very good, the parking lot is in another building, but it is still quite convenient, you can walk to the shopping mall next to it, it is very convenient to the city center,

12/30/2025 shuttle pick-up 8:30pm, driver was rude to my husband and made it seem like we didn’t belong on this shuttle or couldn’t afford a stay at a Hilton Hotel. Very disappointed!! But overall our stay was nice, staff at the hotel were nice, helpful and courteous. Room was clean and comfortable. Stayed here for a 16hr layover.

The staff was very friendly. The room was clean. Beyond our expectations for the price.

Very nice hotel. The staff is super friendly. Tucked a little off a maon road which is nice because it keeps the traffic noise down while you're trying to sleep. Very convenient location close to the airport and close to the park and ride places. I was at the Parking Spot less than 5 minutes after leaving the hotel.

This was an unexpected stop, due to last minute flight cancellations. I can't recommend it enough. The rooms were beautiful, quiet, beds were very comfortable, and the shower had great pressure! Every person at the counter was very friendly and helpful as well.

Staff was extremely efficient, courteous and friendly especially shuttle drivers and counter staff. Although check-in lasted barely 2 minutes, I was pleasantly surprised when the clerk remembered my name some two hours later.

Sold with shuttle service and breakfast. Despite being a Hilton Honors member no breakfast. No shuttle available for either arrival or departure. Room was clean. Shower door didn’t stay closed. Really odd layout (they put me in some meeting area).

Great spot - very friendly staff. The front desk, bartender, and housekeeping were all great. Dan and James were very accommodating, and both bar tenders (didn't get their names) were awesome with helping with dinner. Location has a lot around it and is convenient to many places to eat.

Practical luxury at its best—combining simplicity, comfort, charm and a personally relaxing atmosphere all in one. The Hilton Garden Inn Charlotte Waverly felt safe and welcoming, with the added convenience of great dining and shopping just a short walk away.

Wonderful hotel. Great people in charge! James at the front desk and Marsha, the General Manager are extremely nice and welcoming! Stay here, you will love this hotel and location!

I could not use my pillows because they smelled like sweat or some sort of bad body odor. Why would a Hilton hotel have stinky pillows? That's just not acceptable! I tried covering them with a large towel so I didn't smell that bad odor. I thought about calling the front desk to request fresh/new pillows or pillow cases but it was a bit late and I was super tired. Also my room was average. I was...

Clean rooms and very friendly staff. Nice breakfast selections at decent price. Location is very good, close to shopping and restaurants.

Beautiful hotel, wonderful staff, great location, shopping, restaurants all within walking distance…

One of the best hotels I have ever stayed at!!!! Would stay again and would recommend!!!

The room & the amenities, like the indoor pool, were great. But there were times, like at night, & during check out time where no staff was at the front desk. During the evening of my stay, when a front desk staff member finally came out, my husband was met with attitude for just asking where the ice machines were located. Overall, other people interactions were pleasant with the staff, like during...

Just wish they would have had a breakfast buffet that was included with the room, which I thought they did. $30 for breakfast is steep, should have walked over to First Watch.

Staff was wonderful and friendly. They made me and my husbands stay lovely the room was wonderful I’ll be back again.

This hotel is clean and well-run. The staff is friendly and helpful. We stay here very often.

There are commercial centers around. Convenient living. No buffet breakfast options. Will choose this place next time.

The room was nice. The the fact that I had to pay for parking was a bit of a not happy surprise. In certain parts of the hotel, it could probably be updated like the elevator, the floor is kind of coming up. But all around it was a nice stay. .

Room was comfortable and staff was great. However, breakfast was not good at all. Food was overcooked and unappetizing. Definitely an area to improve on.

Room was nice and the breakfast was good wish the staff were a little bit more competent took 3 tries to book the airport shuttle

The front desk clerk was friendly. The restaurant was closed when we arrived due to remodeling, but the desk clerk gave us a pizza delivery menu.

Staff was super friendly. Very good customer service. The rooms as well as the entire place was very clean.

The room was clean and comfortable. The staff very friendly but breakfast was poor. All in all I would recommend it anyway