Hotel 116, A Coast Hotel Bellevue in Bellevue

Final Update:
Management has since reached out to apologize and clarify their previous response. They acknowledged that I did report the noise during my stay and that their attempt to resolve it was insufficient. They also confirmed they are now reviewing the lobby air pressure and HVAC issues I brought to their attention. As a result, they have comped the entire stay. I appreciate the professional follow-up and the refund, though I hope the mechanical improvements are prioritized for the comfort of future guests.
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I am updating this because the hotel's response claims they were "unaware" of these issues. This is incorrect. The noise from the adjoining room was reported to the front desk in real-time; while it stopped briefly, it resumed shortly after, indicating a failure in management to actually resolve the disturbance.

Regarding the air quality: the heavy perfume in the lobby and elevators is a clear attempt to mask the smoke odor pulled in by the building's lack of positive air pressure at the entrance. This is a structural HVAC issue, not a housekeeping oversight.

As a repeat guest of Coast Hotels in BC, I am disappointed by the lack of standards here. Even your own staff acknowledged during my stay that the Canadian properties are of a much higher quality than the Bellevue location. I expected better brand consistency and a more honest engagement with guest feedback.
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I had a very disappointing stay here due to several significant issues. The most concerning was the air quality; the entire hotel, including the lobby, hallways, and elevators, smelled strongly of cigarette smoke masked by heavy perfumes. As someone sensitive to air quality, this caused me actual respiratory issues during my stay.

Sleep was nearly impossible as well. The occupant in the adjoining room blasted music with heavy bass and high-pitched tones until 1:00 AM. Furthermore, the in-room air conditioning unit was extremely loud and sounded as if it were suffering from a mechanical failure. Between the noise and the poor air quality, I cannot recommend this hotel.

There are a stack of minor grievances about this place but overall, the hotel is fine.

The staff is helpful and courteous. The location is right next to a highway and large shopping center but still quiet.

However, the rooms are very dated and the layouts are silly. Carpets on every floor and every hall need to be replaced.

The beds are comfortable but the desk chair is not and the lack of outlets near where you would be working are frustrating.

Last complaint is the driving area right in front of the doors is where EVERYONE has to go/line up for Woods Coffee, and people don’t really drive carefully.

I’d stay here again but it wouldn’t be my first choice.

A very accessible location for navigating Bellevue and close to the 2-line electric tram that travels along all of Bellevue and leads to bus options for Seattle proper. The hotel itself was a bit spotty between our parties' two rooms. Our friends room lacked a TV remote, had a worse bathroom and both our rooms thermostats didn't work correctly. We had to set the AC manually. Their room was located on the outside section of the hotel and the balcony had carpet that got wet and mildewy in the rain. Some of the hallways were worn but serviceable. I found the beds much too soft and the blankets/pillows cheap. All the service employees I interacted were cordial and helpful. We were told we had to pay $15 a night for parking but were never actually directed to. One of our party read a lot of reviews about bed bugs but we didn't encounter any.