Avant Hotel Tashkent Pool&Terrace in Tashkent

We had the worst hotel experience of our lives. We weren't informed enough about the fire that broke out today, and we left the room as soon as we noticed the smoke. Worse still, the crisis management was disgraceful. We were told to pack our things and find a hotel. Since we only had one day and had already wasted enough time, we went to the nearest hotel they "recommended." We ended up paying more than we had to for a hotel that was filthy and poorly maintained. The problem here wasn't the money we paid, but their attitude. When I asked to speak to a manager, I was told they weren't working today, and I asked for a phone call, but no one helped for two hours. When we went to the second hotel in the evening to collect our payment, they were rude and inconsiderate, telling us they would only refund the amount we paid for the hotel that had the fire. We were disgraced, not only for our only day in Tashkent, but also for our transfer to our early flight the next morning, and for the worse and dirtier hotel we had to pay.