Moonlight Da Nang Hotel in Da Nang

AVOID AVOID AVOID...

Update: the hotel we were brought to is called Dai A Hotel. I can see others got brought to a different hotel but dont say the name. For people to see if they are in on the scam.

Review for MOONLIGHT Hotel:
Same experience as almost every recent review for this hotel.

We booked knowing we would arrive very late at night due to our bus schedule. The day before our booking, I contacted the hotel both through Booking.com and via their WhatsApp number to confirm our late arrival and that check-in was available 24 hours. I received no response.

When we arrived, the staff member was asleep on the couch in reception. From the start, something felt off. He didn’t check the system and simply waited for me to show my Booking.com reservation. He then claimed that I had been sent an email saying the room was unavailable and that the hotel had no rooms. I showed him that I had received no such message. Later, when I asked him to show me this email, he admitted there was no message.

He then made two phone calls, pretending to call nearby hotels and saying none had availability. While this was happening, I called hotels myself. One answered and confirmed they had a room. I handed the phone to the hotel staff member, expecting them to arrange or cover the cost. He spoke briefly in Vietnamese, after which the hotel suddenly claimed they no longer had any rooms available.

After around 45 minutes of this, during which we were repeatedly told to sleep on the reception couch (and the staff member seemed shocked when we refused). We were put into a taxi and taken to another hotel, where we had to pay ourselves. The staff member did not call ahead to confirm availability; he simply told us they had a room.

The next morning, our Booking.com reservation had mysteriously been updated to allow free cancellation. As a result, we were unable to leave a review on Booking.com. Given the number of similar recent reviews, this appears to be a pattern and possibly a way to avoid penalties or fees.

The man pictured in my review was extremely rude, became nearly aggressive, and repeatedly lied. I would strongly advise avoiding this hotel.

The rooms given were damp and very old. The ambience is a but shabby. But it's location is very convenient and is near the Dragon Bridge and has many restaurants nearby. It's good for budget travelers, but not so much for those who are sticklers for hygiene and cleanliness.

Booked this hotel thru booking.com. I specifically used filter and looked for a room with a desk bc i need to work. I looked at the photos- looked like there is a desk, also room amenities had it listed. I arrive to see that the ‘desk’ is a very low shoe shelf with a chair in front of it. Other table in the room was a decorative coffee table.
I complained to the staff and they tried to help but they just gave me another coffee table.
So im giving it 1 for lying about the amenities on booking.com. Coffee table and shoe shelf is not a desk.
Otherwise room was big and clean.