Highfield Hotel in Sydney

SCAMMERS.

I never leave reviews, but this property really needs one to warn other readers. I had booked the double room with en-suite bathroom. Upon our arrival around 8:00 a.m, we asked if we could drop off our luggages while waiting to check in. We were told that instead of waiting, we could get another room right away. The only difference was that instead of having a double bed, it had a double bed + single bunk on top (triple en-suite room). We asked if there were any other differences, and were told that that was the only difference. We had just landed from a flight from London, we were tired and needed a shower, so we agreed to change the room.
The room was nothing like the one I had viewed on Wotif. It was small, facing a wall, and ugly. The bathroom was tiny, there were no hand soap nor hooks to hang towels. The bedsheets and pillowcases were barely in acceptable conditions. I’ve traveled a lot, including backpackers hostels, and this was the worst I’ve ever seen. But as I said, we were both dead tired and needed to rest. After all, we only use the room to sleep. WRONG! Had there been no walls around us, it wouldn’t have made any difference. You could hear night and day every single person around you. From loud voices, to laughs, to coughs, to music, from 10 p.m until 6 a.m, it was an awful concert. Everytime someone walked past our room, the bed would move a little and make a metallic sound.
In the past days I kept asking myself how did I fall for this? That room looked nothing like the ones I’ve seen on Wotif. Then, after checking-out, I found out why! The room we had been given, room 5, IS NOT ADVERTISED ON WOTIF. Out of 61 (overly polished) photos, our room is not shown. This is clearly false advertising, and we will escalate the matter.
This alone is worth the 1 star, but it doesn’t end there. The room was riddled with bugs, particularly the bathroom, including a nasty 5cm long cockroach I encountered one night.
Despite the propriety calls itself an hotel, it provides NO service. No one has ever entered our room. We were not replenished with toilet paper, nor with new towels. We had to ask for them at the reception, which was empty at the time we would leave/return to the “hotel”. Once we asked for more toilet paper, we were given 1 roll…
If you don’t care about bugs, don’t mind begging for toilet paper and towels, can sleep through anything, and are okay to gamble on which room you’re gonna get, this property is right here for you.