VAYA Post Saalbach in Saalbach

A nicely furnished hotel in a good location. However, whether you have a restful stay will depend on the people above you - soundproofing is poor and we suffered from heavy footsteps (as did friends staying at the same time) from the rooms above plus the joy of knowing when the people above had used their toilet or had a shower. Unfortunately they were early risers. The hotel did eventually offer an alternative room but not one that solved the footsteps from above noises. Otherwise the wellness centre is fine but small relative to the hotel size and so is often overcrowded. Despite the hotel’s description, there is no way you can swim laps in either the indoor or outdoor pool. House keeping is haphazard. Breakfast offers a good selection but is the same every day, as is the salad selection in the evening. If you buy ski passes from the hotel make sure you double check the dates - half of ours were issued incorrectly and ended a day before they should have. No apology from the hotel for the stress and inconvenience, though they did finally agree to refund the cost of the extra day pass needed. All in all a disappointing experience and we won’t return.

A nicely furnished hotel in a good location. However, whether you have a restful stay will depend on the people above you - soundproofing is poor and we suffered from heavy footsteps (as did friends staying at the same time) from the rooms above plus the joy of knowing when the people above had used their toilet or had a shower. Unfortunately they were early risers. The hotel did eventually offer an alternative room but not one that solved the footsteps from above noises. Otherwise the wellness centre is fine but small relative to the hotel size and so is often overcrowded. Despite the hotel’s description, there is no way you can swim laps in either the indoor or outdoor pool. House keeping is haphazard. Breakfast offers a good selection but is the same every day, as is the salad selection in the evening. If you buy ski passes from the hotel make sure you double check the dates - half of ours were issued incorrectly and ended a day before they should have. No apology from the hotel for the stress and inconvenience, though they did finally agree to refund the cost of the extra day pass needed. All in all a disappointing experience and we won’t return.

I have stayed in numerous 4* hotels in Austria and invariably they are of a certain high standard, but the Vaya Post fell short of this and is really no more than a 3* hotels. Even then many 3* hotels score much more highly on food and friendliness. The positives. Location was good and very convenient, and our room was quiet. The room was OK, but nothing special and not what I would call “de luxe”, the stated category. Having a separate WC from the bathroom was good. Towels changed every day, even though we did not leave them on the floor for changing. Nespresso machine pods refilled every day. I liked (though not everyone does) having self service coffee in the dining room at breakfast as one does not have to catch a waiters eye all the time if one wants more coffee. Some of the staff friendly, but as one would expect. The negatives. No residents lounge and a very limited and unappealing bar area so nowhere to have a drink before or after dinner, nor to have a coffee etc when returning from skiing. So we either had to go out for a drink/coffee or have it in our room (thanks for the Nespresso machine !). Most hotels offer a small cake or snack in the afternoon, which is good business as it encourages guests to buy coffees, drinks etc. The sauna / wellness area was small and badly laid out, the swimming pool tiny, one of the steam rooms was never open, and nor were all the showers working.The ski and boot room was too small for the size of the hotel, and the only seating was four metal garden chairs. Very basic considering that many newly renovated hotels have designated lockers for each room for skis, helmets etc. The quality of the food was poor. Some 4* hotels have excellent food, others good food , but overall the food was poor and fell short of even basic restaurant quality. E4 charge for tap water - I appreciate some hotels do this but I always think this is indicative of what a hotel thinks of its guests. I appreciate not a family run hotel, and part of a group, but the manger should (as would the owner of a family run hotel) have made the effort to go round the dinner tables and meet and greet all the gusts at least once.