JUFA Alpenhotel Saalbach in Saalbach

Responsible review: Very good location, but that's the only thing that can be rated positively. The rooms are more like 3-star level, but that's still okay. The food and (some = most!!) of the service were a huge disappointment. Food: VERY varied (really wide selection, but the quality, preparation, and taste of most of it was very poor. The salami for breakfast smelled like it had been sliced and stored for a long time, sour avocado, cheese and lots of vegetables pickled in oil, burnt pudding for dessert (not crème brûlée!), which was inedible, lukewarm water from the kettle for pouring over tea bags. The attempt at Asian dishes had nothing to do with tasty execution, Thai Pad dish from the menu = overcooked horror. When I told the staff that the food was not tasty, the simple answer (according to the local language) from the waiter was "Das musst ihr sagen der Küche".
The service was 10% perfect and professional, the rest was rather poor. The service (HU or CRO) in the lobby and on the afternoon terrace was a disaster. On the first day, she apologized (I think to everyone who was there) for the confusion and waiting, but on the second and third days, it was the same. On the fourth day, there was different service and everything was professional!
If the hotel takes inspiration and lessons from this review = great!

Pros: The hotel itself is in a great location. We loved the ease of half-pension every night. The dinner was good with entrees choice changing every night. Breakfast was a buffet but we found there was many choices. The family rooms were spacious, and the pull-out sofa was comfortable for a sofa. Loved the heated ski storage. Cons: The heat in the room in unable to be adjusted or shut off. It was 76 degrees in the room overnight - no one slept much. Tried opening the window, but our room was along the main road, which let in the noise from people out drinking all night (1am or so). On the good side, the windows keep out most of the noise when they are shut. After a night of no sleep and sleep and unhappy sweating family members, I went down to the front desk first thing in the morning instead of skiing (we had already paid for ski rentals for the entire time so I lost out on the money) to ask how to shut off heat. Women at checkout said she would send technician up to look at system since it was so hot. I waited 3 hours and no one came to the room. Went back downstairs and it seems she forgot to tell them. Once she called technician he was there in 15 minutes. He said the heat was automatically controlled and there was no way to turn it off in the room. He unplugged the minibar and told me only thing to do is open all the windows since we couldn't regulate heat in each room. So for 3 nights we slept in crazy hot room. We were able to open the windows after the bars shut sometime after midnight. Wish the front desk women would have told me about the thermostat when I went down in the morning so I didn't lose a day of skiing waiting for someone to show up to tell me nothing can be done.