Phoenicia Tower Hotel&Spa in Manama

vey bad and old one .. The room was big but it was very old building

Not suitable for families.
Families STAY AWAY
VERY BAD SMELLS
OLD PILLOWS N NOT COMFORTABLE
Bathrooms are old
Everything is just bad
The moment you step in
No parking
The noise everywhere

Hygiene: Not very good
Environment: Not very good
Service: Not very good
Facilities: Not good

One of the filthiest hotel rooms that we have stayed so far. First of all, we booked the room through booking.com and paid all the taxes that costed us around 5BD(50 AED approx) on top of that the receptionist charged us additional 4BD (40 aed) as tourism tax which was clearly charged to us by booking.com. It was late in the evening around 10 pm, so didn’t bother arguing. No fresh towels, no soaps/ handwash / we called the reception/ housekeeping/ no response. There was no one at the reception at 10.30 PM where we can make a complaint. We ended up buying handwash and soap from a nearest supermarket. As a hotel it becomes your responsibility to provide basic services. Next comes the cleanliness, attached some of the pics where you can see for yourself. For about 25BD approx you get a much much better quality hotel rooms. I won’t even spend 5BD for this room. Very disappointed with the photos that you show online and there should be an option to show us the room and refund the payment if we don’t like it. Would never recommend this place to anyone.

Even no one star Nothing available in the room Maintenance zero Service zero It is not even a hotel No outside line available No housekeeping No towels No hair drayer No breakfast No pool The ******* site had cheated me when they put on the site that these minimum requirements are available Very very bad experience Dirty hotel It is my first and will be the last time

There were no bath towels, slippers, bottled water, coffee, or toothbrush sets. The door, hair dryer, and refrigerator were broken. The elevator buttons were broken. The tea bags were not packaged. The first time I asked for coffee, they were delivered. The second and third times I called the front desk to replenish the items, they were never delivered. The soundproofing was terrible. The music played on the second floor could be heard clearly on the fourth floor. The low-quality LED light strips on the windowsill would light up at night. The weird light made my scalp numb after turning off the lights and going to bed.

Not good. No good service.