Golden Tulip Hotel in Manama

All is bad from surface to check out.

I do not recommend this establishment to anyone looking for a clean room or good hospitality. Please read, I just want to warn people so they don’t feel sick and miserable instead of them resting for their next flight. We were given this hotel by Gulf airline to rest for our next flight and OMG.. Avoid at any cost!
Shuttle driver arrived an hour late, when we arrived to the hotel the person checking us in was okay… not welcoming not friendly which is fine.. could be language barrier… did not think much of it.
They wanted to keep our passports and I refused.. what if they get lost or damaged. Never had a hotel trashy to hold our passports.
We were given the room. Prior to going to the room we were told to go to the basement to have breakfast.. not in the appear level restaurant. OMG again… it was terrible.. place smelled and the food was far from fresh or eatable. We didn’t want to get sick so we just took a piece of bread and as for lunch and dinner that were paid for by the airline we ended up skipping for sure. Now back to the room…they sent us to a room in a building attached to the hotel after the pool area..OMG disgusting in every way. Carpet stained heavily, bathrooms rusted everywhere, bed smells terrible and the whole room smells terrible. I had to go and talk to a manger because I figured we are being treated this way because probably the airline has an ageeemnt to give the cheapest rooms or something. I don’t know but I told them this was disgusting and there was no freaking way it was a 5 star hotel but they insisted it’s a 5 star hotel.. they changed the room to the main building… it’s still terrible. First room was 1 out of 10 second one was just 2 out of ten.
This shouldn’t be the first thing a tourist should feel and see in Bahrain, luckily we just searched and found the Avenue Mall and thank god it was beautiful.
Lastly, the night shift manager has told people to come to the reception/ front desk by 11:30 to take the shuttle back to the airport and the shuttle didn’t arrive until 12:15 I asked the guy I said who made this rule snd he said he did.. I said my wife is pregnant there was no reason to sit in the lobby for 45 min. He didn’t seem to care!

There is no way this is a 5 star hotel!

I recently stayed at this hotel, and it was by far the worst experience I’ve ever had.
There was no hot water throughout my stay, which made it impossible to shower comfortably. On top of that, there were no valet staff available, so I wait more than 25 minutes to return my car despite the hotel advertising valet service.

To make things worse, no staff were available to assist with anything, not even to pick up my luggage. The lack of service and basic support was extremely disappointing.

I would not recommend this hotel to anyone, and I hope management seriously improves their service.