Hot Springs Medical and SPA Mini-hotel in Banya

Razbira se ? Eto go prevoda v po-gladk i ofitsialen stil, podhodyashch za revyu v TripAdvisor ili Booking: --- Review: I cannot recommend this hotel, despite it being highly praised by friends. Unfortunately, our stay was disappointing, and I would not return or suggest it to anyone. The attitude of the receptionist was unacceptable. Other guests complained that we were sitting at a lobby table, even though we had already finished our drinks some time earlier and had ordered more. Shortly after, a receptionist approached us, looking for reasons to reprimand us. She did not introduce herself, nor did she behave politely or professionally. Instead, she pointed out that we had placed our feet on a chair and told us that slippers were not allowed in the restaurant of a SPA hotel. At the same time, the other group--who had complained about us--were sitting with their feet up on the sofa, wearing shoes, and even brought their own bottle of whiskey from the room. The manner in which the receptionist spoke to us was extremely disrespectful, unprofessional, and inappropriate. Additionally, on one of the days of our stay, the outdoor thermal pool was not functioning, and the water was cold, making it unusable. The hotel is, in my opinion, highly overrated, with prices that do not reflect the level of service. The food selection is very limited, and the overall standard is below acceptable.

The option for this hotel for our vacation was a disaster. I had been here before and was excited to return, but it was a huge regret. Do not come to this hotel during a holiday. The price does not match the experience, and you will be frustrated. We paid for five nights over New Year's weekend and were forced to pay an additional of 5 times their regular daily rate JUST for their New Year's Eve party. However, they couldn’t find a table for us at the event, so we missed it entirely. No food was served, and by 11:20 p.m., my kids were crying. When they finally brought the first course, it was cold and unappetizing, and no one could eat. €1,000 for no party, no food, and unhappy kids. I spoke to the restaurant manager, who admitted the hotel should do something, but nothing was done. The hot springs were overcrowded, with dozens of kids running around the pool while lifeguards ignored their duties, staring at their phones. I even witnessed a child slip and scream, but the lifeguards didn’t react. I took pictures of their negligence and shared them with reception. Do not let your kids use this pool unsupervised, even if they can swim. Every year, hundreds of kids die at hotel pools because of the lack of responsible lifeguards. If a fatality happens at this pool, it is the hotel management fault, as he got informed. The lifeguards only seemed to work when closing the pool, often switching off lights 20 minutes early. Worst of all, the hotel manager avoided me for four days despite being informed of my complaints. The restaurant manager told me he was very aware of the issue and didn't know why he didn't come to me. I remained calm and polite during 4 days, but no resolution was offered. On my last day, I gave up trying.