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188 USD
Grand Hotel in Velingrad
🌍 Bulgaria, Velingrad, 50, Saedinenie Blvd
● Center: 1.7 km
✅ Large, clean spa areas and multiple mineral water pools praised by many guests ✅ Friendly and helpful staff mentioned in several reviews ✅ Good variety of leisure activities including bowling, billiards, and a children’s playground ✅ The hotel’s location offers nice views and proximity to town center ✅ Well-maintained fitness center and spa services appreciated ✅ Rooms are spacious, especially the suites and apartments ❌ Several guests report issues with room maintenance, including broken air conditioning, shower doors, and locks ❌ Service inconsistency noted, particularly at reception and in restaurants with some staff described as rude or unhelpful ❌ Complaints about heating being centrally controlled and rooms becoming uncomfortably hot ❌ Food quality and buffet service considered below 5-star standards by multiple reviewers ❌ Wi-Fi connectivity issues reported ❌ Some safety concerns due to unmarked floor level changes and lack of lifeguards at pools ❌ Ongoing renovations affect availability of some facilities like bowling and the piano bar
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Rooms and prices
2 guests
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3 x
Deluxe Triple room
Air conditioning and private bathroom
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329 USD
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Run of House
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Standard room
Air conditioning and private bathroom
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Standard Family room
Family room with air conditioner and bathroom
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Standard Family room with balcony and with view
Family room with air conditioner, mini-bar and shower
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Standard Double room
Air conditioning and private bathroom
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Superior room
Air conditioning and private bathroom
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Superior Double room
Air conditioning and private bathroom
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Deluxe room
Air conditioning and private bathroom
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Deluxe room with view
Air conditioning and private bathroom
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Deluxe room with balcony
Air conditioning and private bathroom
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Deluxe room with balcony and with view
Air conditioning and private bathroom
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3 x
Deluxe Triple room with balcony and with view
Air conditioning, minibar and shower
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Deluxe Double room
Wireless internet, air conditioning and minibar
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Deluxe Double room with view
Private bathroom
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Deluxe Double room with balcony
Air conditioning and private bathroom
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Deluxe Double room with balcony and with view
Air conditioning, minibar and shower
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4 x
Deluxe Quadruple room
Private bathroom
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Junior Suite
Wireless internet, air conditioning and minibar
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Junior Suite with balcony and with view
Air conditioning, minibar and shower
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Single Junior Suite
Private bathroom
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Double Junior Suite
Private bathroom
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Standard Junior Suite
Private bathroom
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Suite
Private bathroom
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Deluxe Suite
Wireless internet, air conditioning and minibar
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Deluxe Suite with balcony and with view
Air conditioning, minibar and shower
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Deluxe Double Suite
Private bathroom
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Apartment
Private bathroom
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Deluxe Apartment
Private bathroom
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Description
Grand Hotel in Velingrad is a 5-star property built in 2006 and renovated in 2013, featuring 80 rooms spread over a four-story building. The hotel specializes in balneological treatments using mineral water, beneficial for kidney, liver, digestive, endocrine system diseases, and osteoporosis. It offers a mix of room types from Standard to Deluxe Suites and Apartments, catering to families and business travelers alike. Facilities include two mineral water pools (one heated indoor and one outdoor), three bars, two restaurants, a spa center with sauna, turkish bath (hamam), jacuzzi, and fitness center. Free amenities include Wi-Fi, parking, and bike rental. The hotel has conference rooms and a children’s playground with pools. The overall service rating is high at 9.4/10, though some guests note inconsistent housekeeping and maintenance issues. The hotel combines wellness treatments with family-friendly leisure, making it suitable for health-focused and recreational stays.
Location
Located in Velingrad, Grand Hotel sits 1 km from the city center, providing easy access to local attractions and restaurants like Tom I Nezi Classic (217 m) and Rodopsko Selo (263 m). The hotel is 67 km from Plovdiv Airport (PDV) and 130 km from Sofia Airport, making it reachable for international travelers. Positioned on Saedinenie Boulevard, the hotel overlooks the town and is near the Olympic spa center, offering quiet surroundings with scenic views.
Tips
- If you are sensitive to room temperature, request a room on a higher floor or with a balcony to help ventilate as heating is centrally controlled.
- Check room condition carefully on arrival, especially air conditioning and bathroom fittings, and report any issues promptly.
- For families, take advantage of the children’s pools and playground but supervise children closely as lifeguards may not always be present.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Children between 0 and 11 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Breakfast not provided
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
Rooms
- Bridal suite
- Room service
- Family room
- VIP room amenities
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathrobe
- Linens
- Mosquito net
- Slippers
- Toiletries
Accessibility
- Accessibility features
Services and amenities
- Ironing
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
Meals
- Bar
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Restaurant
- Packed Lunches
Internet
- Free Wi-Fi
Transfer
- Car rental
- Transfer services
Languages Spoken
- German
- Russian
- English
Tourist services
- Tour assistance
Recreation
- Barbecue grill(s)
- Billiards
- Bowling
- Karaoke
- Hiking
- Fishing
- Sun Deck
- Ping-Pong
Parking
- Free parking
Pool and beach
- Swimming pool
- Spa tub
- Seasonal outdoor swimming pool
- Beach/pool towels
Business
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Cycling
- Fitness facilities
Beauty and wellness
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
Kids
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
Pets
- Pets Not Allowed
Street view
Video: Grand Opening | Hotel Toto Chance - Velingrad
Map
Reviews
05.05.2026
Wonderful place! Great staff, nice rooms, clean and large spa areas and big pools. The nearby bowling and billiards make it a perfect place for a family holiday. The live club is a must.
13.09.2025
I actually liked the hotel, there's a swimming pool, spa, saunas, fitness, bowling, restaurant, and even a indoor playground for the kids! its up on the hill on velingrad next to olymp spa centre, 4 stars cuz the shower that u can hold is stuck on the second hole after the less-controllable one and the lock on the bathroom is maybe broken.
25.08.2025
I had a really pleasant stay at Grand Hotel Velingrad. The hotel is clean, well-maintained, and has a very relaxing atmosphere. The pools and spa facilities are excellent — definitely one of the highlights of the property. Staff were friendly and helpful, and everything felt organized and professional.
The only small downsides were that the AC in my room wasn’t working properly, and one of the lamps didn’t work either. Not a major issue, but worth mentioning.
Overall, though, it’s a wonderful hotel — comfortable, welcoming, and a great place to unwind.
The only small downsides were that the AC in my room wasn’t working properly, and one of the lamps didn’t work either. Not a major issue, but worth mentioning.
Overall, though, it’s a wonderful hotel — comfortable, welcoming, and a great place to unwind.
29.05.2025
The hotel features multiple pools and spas, and the staff are friendly. Unfortunately, they put guests at health risk because they cannot answer basic questions about the amenities, give the wrong answers, and the amenities are seriously limited. For example, neither the front desk, nor the maid knew whether the pillows contained dawn. Dawn can put one member of our group in the hospital. The front desk person said the hotel had both dawn and “other” pillows, but they did not know what kind were in the reserved rooms. The maid contradicted them, saying that “they are all the same” and did not know what kind they were. Furthermore, the heat was on in the hotel at 20 degrees outside temperature, and the rooms were very hot. The front desk explained that this is centralized and there is limited ability to regulate the heat. This contradicted directly the answer given to us by phone prior to reserving the rooms, which was that each room had AC. The front desk person advised us to “crack open the balcony door” to manage the heat. This is, of course, not an option for members of our group who have pollen allergies. Additionally, air in the rooms is extremely humid, so they must be breeding grounds for dust mites, and that is probably the reason one person in our group had a midnight allergy attack. Stay away from this hotel if you are looking for comfort and an environment safe from excessive heat and from allergens. If you come here, watch your step, because the floors and even elevators have many unexpected changes in level that are not well marked, further posing danger to visitors. Furthermore, we used the pools more than once, and we never saw a lifeguard. So, if you visit, be extra careful if you decide to swim, and watch over your children. Finally, and this is unpleasant to write about, but our room’s bathroom, while looking perfectly clean, had a whiff of stale urine. This was quite off putting.
07.11.2024
Nice hotel in a great location overlooking the town but also only a short walk to the center of town, good food with plenty of choice.
Spa is of good quality and everything seems well maintained, treatments are a bit expensive but are to a good standard.
The service by some members of staff is not great, some were grumpy and rude to level that was comical, not sure if this was standard or just because we didn't speak Bulgarian🤷
Overall a nice hotel
Spa is of good quality and everything seems well maintained, treatments are a bit expensive but are to a good standard.
The service by some members of staff is not great, some were grumpy and rude to level that was comical, not sure if this was standard or just because we didn't speak Bulgarian🤷
Overall a nice hotel
08.10.2024
I want to first start this review off with that this hotel does not deserve its five stars anymore. If you are looking for a five star hotel and experience, this is not the hotel for you.
The view of the room was a roof, when the hotel is located at one of the highest points overlooking Velingrad and they still didn't manage to make all the guests feel treated to a five star experience. When we addressed our dislike of the room at reception we were told all standard rooms had a view to a roof and that if we wanted a different room we could pay an extra 50 lv a night, when right next to the lady there was a price list of the rooms and the difference between the standard and the deluxe was not 50lv a night it was around 30lv.
The room itself could be cleaned better. The shower door was not alright it was missing screws and did not slid properly. The matress was old and way too soft to the point of discomfort. The aircon was making a noise and the thermostat did not work, but when I called reception to tell them they sent someone immediately, at least and fixed it.
You can see the condition of the room from the attached pictures.
The spa was not great considering the 5 tars of the hotel. A lot of missing tiles, the walls were falling apart. The steam rooms were awful. One was too big and could steam up properly, while the smaller one had a giant gap in the bottom of the door and was letting cold air in. The saunas were nice and the water in the pools was nice, as well.
The restaurant staff were mostly not open to help you and grumpy. What I noticed was that they were very helpful and smilling towards guests that they knew. There was no non alcholic beverages included in the dinner buffet and something I had never seen before, was reservations of tables at the hotel buffet. There were times where people with full dishes in their hands couldn't find where to sit because there were many empty tables that had been reserved. The food was often cold as they did not take care of the food properly to keep it as warm as possible.
Overall, definitly will not be visiting this hotel again. Does not deserve the five star rating.
The view of the room was a roof, when the hotel is located at one of the highest points overlooking Velingrad and they still didn't manage to make all the guests feel treated to a five star experience. When we addressed our dislike of the room at reception we were told all standard rooms had a view to a roof and that if we wanted a different room we could pay an extra 50 lv a night, when right next to the lady there was a price list of the rooms and the difference between the standard and the deluxe was not 50lv a night it was around 30lv.
The room itself could be cleaned better. The shower door was not alright it was missing screws and did not slid properly. The matress was old and way too soft to the point of discomfort. The aircon was making a noise and the thermostat did not work, but when I called reception to tell them they sent someone immediately, at least and fixed it.
You can see the condition of the room from the attached pictures.
The spa was not great considering the 5 tars of the hotel. A lot of missing tiles, the walls were falling apart. The steam rooms were awful. One was too big and could steam up properly, while the smaller one had a giant gap in the bottom of the door and was letting cold air in. The saunas were nice and the water in the pools was nice, as well.
The restaurant staff were mostly not open to help you and grumpy. What I noticed was that they were very helpful and smilling towards guests that they knew. There was no non alcholic beverages included in the dinner buffet and something I had never seen before, was reservations of tables at the hotel buffet. There were times where people with full dishes in their hands couldn't find where to sit because there were many empty tables that had been reserved. The food was often cold as they did not take care of the food properly to keep it as warm as possible.
Overall, definitly will not be visiting this hotel again. Does not deserve the five star rating.
16.09.2024
Actually, this is an advanced 3-star (3, not 5!) hotel, complemented by a large spa complex with several hot-, mild- and cold-spring pools and saunas.
Breakfast and dinner are below the most modest expectations.
The service is very poor, including receptionists, waiters in restaurant and technicians repairing the room door and safe – they simply don't understand what has to be a 5-star hotel.
Wi-Fi is very low.
Breakfast and dinner are below the most modest expectations.
The service is very poor, including receptionists, waiters in restaurant and technicians repairing the room door and safe – they simply don't understand what has to be a 5-star hotel.
Wi-Fi is very low.
20.08.2024
Mid in general but the cleaning lady was so nice I love her 3rd floor it was the greatest part of the hotel. Interior was good, but our TV didn't work properly.
20.08.2024
location really depends. it’s the best in town from all of them hotels if you like a quiet place, but not really close to the centre and other places. pretry great views and all, food is great, i think it can be done better for sure.
06.08.2024
TO THE HOTEL OWNER/MANAGER: 2 ELDERLY PEOPLE ARE IN THIS TERRIBLE HOTEL RIGHT NOW SUFFERING. AIRCONS BROKEN, HOTEL UNDER RENOVATION, KITCHEN CLOSED AND ALL FOOD IS OLD, STALE AND BAD. NO ONE FROM STAFF IS HELPING, NO MANAGER ON SITE. THIS IS THE WORST EXPERIENCE AND A FRAUD TO BRING 2 OLD PEOPLE TO A SO CALLED 5 STAR HOTEL AND HAVE NO BUFFET AND NO HELP. THEY NEED HELP RIGHT NOW!!!!! THIS IS NOT 5 STAR THIS IS A DISGRACE. SHAME ON YOU.
GUESTS STAY AWAY FROM THIS PLACE AT ALL COSTS.
GUESTS STAY AWAY FROM THIS PLACE AT ALL COSTS.
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Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!
POIs near hotel
Sun Dial (13 min)
Historic sundial memorial in Velingrad marking time through solar position.
Nikolay Gyaurov (1.5 km)
Memorial dedicated to Nikolay Gyaurov, a notable Bulgarian figure, located in Velingrad.
Cafe and Restaurants near hotel
Restaurant «Tom I Nezi Classic» (3 min)
bul. "lenishte, 4600 кв. Лъджене, Velingrad
Reviews04.11.2021
I didn't like the Food,However that maybe just my Taste,the Staff was polite though
02.11.2021
The place has very nice interior and exterior, a little luxurious I would say. The staff was good, polite. The service was fast. Everything we tried from the kitchen was totally delicious. We tried different stuff - from local cuisine to Italian and French dishes and we loved it all! We will definitely visit again! Quick note - don't order the creme Brule, ask for the homemade cake instead!
25.07.2021
No words can describe the awesomeness of this restaurant. We live in the world famous resort Aspen, Colorado and this place is better than any fine-dining restaurant here at 1/10 of the price. My husband is from the US and I brought him to Tom and Nezi during his first trip to Bulgaria. He loved the Rhodope tasting menu and was so impressed with the food selection. Especially the wild mushrooms.
The service and food are impeccable. Farm to table experience. Beautiful dining room and outdoor area. Definitely the best restaurant in Velingrad. I would highly recommend it to any visitor! Can’t wait to go back 🥳
The service and food are impeccable. Farm to table experience. Beautiful dining room and outdoor area. Definitely the best restaurant in Velingrad. I would highly recommend it to any visitor! Can’t wait to go back 🥳
12.06.2021
What a great place! The food was delicious and very well presented. Our server was very professional and knowledgeable. Our whole family, including 2 picky kids, loved every bite! Thank you for this great experience.
03.09.2020
They tried to ruin our night by not taking our order for more than 20 minutes.
Restaurant «Р-т "Родопско село"» (4 min)
843 40, 4601 кв. Лъджене, Велинград
Frequently asked questions about Grand Hotel
What types of rooms does Grand Hotel offer?
The hotel offers a variety of rooms including Run of House, Standard rooms, Standard Family rooms (with balcony and view options), Superior rooms, Deluxe rooms (with balcony and view options), Junior Suites, Suites, and Apartments.
Are children welcome at the hotel and what facilities are available for them?
Children of all ages are welcome. The hotel provides free cribs upon request, children’s high chairs in the restaurant, a children’s playground, and children’s pools with mineral water both indoor and outdoor.
Is parking available at Grand Hotel and is it free?
Yes, there is free parking available on site for guests.
Does the hotel provide breakfast?
Breakfast is not provided at Grand Hotel.
What spa and wellness facilities are offered on site?
The hotel has a spa center with a sauna (Finnish, bio, aromatic steam), jacuzzi, heated indoor and outdoor mineral water pools, a Turkish bath (hamam) available for a fee, solarium, massage services, and other wellness amenities.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 329 USD The best time to book is July 10, with rates starting from 329 USD
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