Kempinski Hotel Grand Arena Bansko in Bansko

Description

Kempinski Hotel Grand Arena Bansko is a five-star property built in 2005 and renovated in 2013, offering 157 rooms spread across five buildings. It is known for its extensive spa center covering 1200 m2, featuring 12 treatment rooms, multiple saunas (Finnish and bio), steam rooms, a snow room, indoor and outdoor jacuzzis, and relaxation areas. The hotel provides a unique VIP Ski Pass for guests, allowing fast access to the gondola located just 100 meters away. Dining options include five restaurants and bars with various themes and atmospheres, including The Gallery, Come Prima, and a sushi bar with Teppanyaki grill. Family-friendly facilities include a kids’ club for ages 2 and up, babysitting services on request, and a children’s menu. Free Wi-Fi, ski storage, and luggage safes add convenience. Parking is available but charged separately. Pets under 10 kg are allowed for a fee. Overall, the hotel mixes luxury with ski convenience, although some reviews mention issues with room maintenance and service inconsistency.

Location

The hotel is located in Bansko, at кв. Грамадето, "Pirin" Str. 96, just 100 meters from the base station of the gondola, which makes it highly convenient for skiing. It is approximately 96 kilometers from Sofia Airport and 145 kilometers from Plovdiv Airport. Nearby dining options include Restaurant "Soprano's" at 93 meters, Restaurant "Весело Село" at 148 meters, and Restaurant "La Skara" at 254 meters. The hotel is also within walking distance to the town center, making it easy to explore local shops and attractions.

Tips

• Book your dining tables in advance, especially on weekends, as the hotel and its restaurants can get very busy.
• Use the VIP Ski Pass offered exclusively to hotel guests to skip long gondola queues during peak ski seasons.
• Check your room carefully upon arrival and report any maintenance issues immediately, as some guests have noted delayed responses to such concerns.

Policies and conditions

• Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
• Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
• Breakfast: Buffet [Mon - Sun] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
• Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €20.00 (approx. US$23.41) per pet per night
• Service animals: Service animals are allowed on request
• Age Requirements: The main guest checking in must be at least 18 years old
• Paying at the hotel: Visa, MasterCard, AmericanExpress
• Check in time: 15:00. Check out time: 12:00.