Oborishte 63 Boutique Hotel in Sofia

The hotel is very clean, with all necessary amenities in the room. The location is good, close to points of interest, but I must point out an important issue: parking. If you are a foreign tourist, you may face serious difficulties finding a parking space, which can cause significant inconvenience.

Unfortunately, our experience was overshadowed by the attitude of the receptionist (the young man with glasses). From the very first interaction, there was a complete lack of openness and willingness to help. His tone and behavior were rigid, showing none of the basic courtesy and hospitality one would expect in a hotel. We felt as if we were not welcome there, which should never happen in customer service.

The most upsetting moment was in the morning, when we came down for breakfast (included in the room price) during the allocated time, only to be told—completely nonchalantly—that the cook had already left. We were traveling with a 5-year-old child, but this did not seem to matter to him. He offered to prepare breakfast himself, although that is clearly not his responsibility, which raises serious questions about the hotel’s organization and service standards. We did not pay for an improvised experience, but for complete services as advertised by the hotel.

I have never written a review like this before, and it is not something I enjoy doing, but I believe it is important for the owners to know that such behavior can undermine all the other positive aspects of a stay. I will not return to this hotel—not because of the conditions, which were good—but solely because of the receptionist’s attitude. People come back to places where they feel welcome, and in our case, that feeling was completely absent.

Our first impression of this four-star hotel was a negative one. The young receptionist, in sweatpants, was unwelcoming and unprofessional, which immediately set the wrong tone. While our room was spacious and adequately furnished with an attempt at unique decor, we were disappointed to find the electric window blinds completely inoperable. The remote controls were nowhere to be found, and the front desk staff's poor excuse that "no one has asked about this before" was unhelpful. The nicely made fireplace was a highlight, if working it will be a great feature in the winter months.
Overall, this hotel did not deliver the high-end, boutique experience its price point suggests.