Pan Pacific Vancouver Pacific Club in Vancouver
✅ Excellent location with direct access to the cruise terminal and Waterfront Station ✅ Spacious rooms with stunning harbour and city views, especially from higher floors ✅ Attentive and friendly staff frequently praised for helpfulness and service quality ✅ Access to a 23rd-floor club lounge with panoramic views ✅ Well-maintained swimming pool open daily from 8:00 am to 10:00 pm ❌ Some guests noted dated room furniture and occasional maintenance issues like low water pressure and noisy showers ❌ Parking is paid with very tight stalls, and the parking facility is independent of the hotel which caused confusion and fines ❌ Room service has been criticized for missing items, cold food delivery, and extra fees ❌ Breakfast buffet described by some as overpriced and offering low-quality food ❌ Noise issues reported including thin walls and occasional karaoke noise late at night
Rooms and prices
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Description
Pan Pacific Vancouver Pacific Club is a 5-star hotel established in 1986 and renovated in 2005, offering a wide variety of room types including suites with panoramic harbour views and club rooms with lounge access. Located directly above Canada Place cruise terminal, the hotel provides direct terminal access, which guests find convenient especially for cruise travelers. Rooms are spacious and come with amenities like ice machines on each floor, although some guests noted dated furnishings and occasional maintenance issues such as low water pressure and noisy showers. The hotel features a well-maintained swimming pool open from 8:00 am to 10:00 pm, a fitness centre, sauna, spa services, and an on-site restaurant with buffet breakfast options. Free WiFi, 24-hour security, and concierge service add to the convenience of a stay here. The staff receive frequent praise for their attentiveness, though some guests experienced inconsistent room service and parking challenges with tight paid stalls and independent parking management. Overall, the Pan Pacific offers excellent location and views with some areas showing signs of aging infrastructure.
Location
The hotel is situated at Suite 300-999 Canada Place in Vancouver, right above the Waterfront Station, which offers access to SkyTrain, Seabus, buses, and trains. This location provides easy connections to downtown Vancouver, Stanley Park, and North Vancouver attractions. Canada Place cruise terminal is directly beneath the hotel, allowing guests to access the terminal without needing taxis. Nearby points of interest include the Gastown Steam Clock within a short walking distance and FlyOver Canada cinema next door. The nearest beach, Sunset Beach, is about 2 kilometers away. Guests also find several restaurants nearby, including Scoozis Bar & Grill at 252 meters and Rogue Kitchen & Wetbar at 323 meters. The hotel’s position offers scenic views of the harbour and city skyline from many room categories.
Tips
- If you are arriving or departing by cruise, use the direct hotel access from Canada Place terminal to avoid taxis.
- Book a room on higher floors for better harbour views and quieter experience away from poolside rooms.
- For parking, pay attention to parking machine instructions to avoid fines, and consider alternative transport options given the tight paid stalls.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 07:00-11:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is CAD 100.00 (approx. US$70.68) per night.
- Pets: Pets are allowed Types of pets allowed: dogs Fee: Contact the property for details
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 19 years old
- Paying at the hotel: Visa, MasterCard, AmericanExpress, UnionPay
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Wardrobe/Closet
- Bathrobe
- Laptop safe
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Bottled water
- Kettle
- Free Wi-Fi
- Internet
- Car rental
- Spanish
- German
- Russian
- English
- Italian
- French
- Korean
- Multi-language staff
- Portuguese
- Polish
- Chinese
- Tour assistance
- Bike rental
- Hiking
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Spa tub
- Outdoor pool
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Pets allowed
The nearest beach is located on the distance of 2030 m. It takes 30 minutes To the beach!
Video: [4K] Hotel tour | 🇨🇦 VANCOUVER Pan Pacific, Canada's Leading Hotel winner 2021
Map
Reviews
Hotel has beautiful pool which is open from 8.00am till 22.00
Big rooms with all amenities, ice available on each floor
The location is excellent, the view was stunning, and the room was clean. However, there were several issues during my stay. The parking stalls were very tight and the parking was paid. Room service was also disappointing. My order arrived with a missing item and when it was eventually delivered over 15 minutes later, it was cold and I was charged an additional fee.
There were also maintenance issues during my stay. The shower made a loud noise and the cold tap in the sink flooded the counter when used. The walls were not well soundproofed and I could hear karaoke from a neighbouring room after midnight.
For 300 dollars per night, these issues were unexpected. I reported them at checkout and was assured they would be addressed, so I am willing to give the hotel another chance on my next visit.
The selection consisted primarily of low-quality items, resulting in a poor overall value proposition.
In my opinion, the nearby McDonald’s offers a more satisfying meal at a fraction of the cost.
I would strongly advise against spending your money here.
stars.
Pro: views are beautiful. Rooms are nice.Quick check, check out. Nice location.
Con: Parking, very tight stalls, you pay to park. Room service wasn't the greatest. I ordered off the menu, they delivered without an item, called for them to bring it up took 10 mins and was delivered cold, and additional fees added on to room service.
The only issue was the bathroom, when we took a shower we found the water was not that warm, which made the kid feel uncomfortable and unwilling to take the shower.
Overall, we strongly recommend this hotel. We will definitely visit again next time when we are in Vancouver.
Right off the bat, the location is a huge win. Being able to take the SkyTrain directly from the airport to Waterfront Station and walk a few buildings over to the hotel was a godsend. Compared to getting off at Yaletown or City Centre and doing a 10–15 minute walk to places like the Wall Centre, this made arrival effortless.
Check-in was equally smooth. I was greeted by Ken at the front desk, who was excellent. We hit a small snag with the promotion details and instead of keeping me waiting while he sorted it out, he simply handed me my key and assured me he’d take care of everything. That prioritization (getting the guest settled first) really stood out for me. I was also pleasantly surprised to be upgraded from a Premier King (City View) to an Executive King with a harbour view.
The room itself was stunning. I’m not sure what others meant by “dated”, I found the room to be very well maintained and no more “old” than the Wall Centre. The Executive King room was bigger than expected, with a beautiful curved window running the full length of the room and overlooking the harbour. I loved waking up to that view every morning.
Housekeeping was also excellent. They seemed to know exactly when I’d stepped out and were incredibly attentive (no need to call or hang a sign) and the room was always refreshed promptly. That level of awareness and consistency is something many hotels struggle with, and Pan Pacific clearly has it dialed in.
One small thing worth noting for prospective guests: seaplanes do take off from the harbour regularly throughout the day. The engine noise lasts only a minute or two each time, but it’s noticeable. If you’re working from the room or on calls, it’s something to be aware of. That said, it didn’t detract from my stay, and I genuinely enjoyed working from the room.
Overall, this was a very comfortable, well-run stay, and the service (especially at check-in) left a strong impression. I’d happily return and would absolutely consider Pan Pacific again for future Vancouver trips.
Location-view Staff
My best experience in Canada
Will 100% stay there again
Happy new year! Special thanks to Makoto-san at the front desk!
POIs near hotel
Cafe and Restaurants near hotel
I had their "Big Breakfast", which gets you scrambled eggs, toast, roasted potatoes, and your choice of bacon, sausage, or ham. All of this for $15. I got the sausage, and everything was simply alright. I wasn't blown away by anything - it struck me as a similar quality to Denny's, where I would have got more food for less money.
My girlfriend had the classic Eggs Benedict, which is supposedly one of their signature dishes. It was initially cooked too much and had to be sent back. Upon the second attempt, the hollandaise had a strange, almost sour tang to it. While it was tasty, how anyone could say that was the "best eggs Benedict in Vancouver" is beyond me.
The service was fairly prompt, and the host was very friendly, but overall, I cant say I was too impressed, and I don't see myself going back.
Frequently asked questions about Pan Pacific Vancouver Pacific Club
Does Pan Pacific Vancouver Pacific Club offer direct access to the cruise terminal?
Yes, the hotel is located directly above Canada Place cruise terminal, allowing guests to enter the hotel directly from the terminal without needing a taxi.
Are pets allowed at the hotel?
Yes, dogs and service animals are allowed. Contact the property for details on fees.
What are the check-in age requirements at this hotel?
The main guest checking in must be at least 19 years old.
Is parking available at the hotel and is it free?
The hotel offers paid parking with tight stalls. The parking facility is independent of the hotel, and guests pay at parking machines. Some guests reported receiving parking fines due to administrative issues.
What types of rooms are available at Pan Pacific Vancouver Pacific Club?
The hotel offers a wide range of room types including Standard, Deluxe, Premier, Executive, Club rooms, Suites, Family rooms, and various configurations with views such as bay, city, harbour, mountain, ocean, sea, panoramic, and water views.




























































































































































































