Fairmont Pacific Rim in Vancouver

We eagerly returned to the Pacific Rim for a much anticipated & needed long Valentine’s Day weekend getaway. We have stayed here before & loved the room, location, service & attention to detail. We were particularly excited to return to the Spa as we agreed it was a highlight of our prior trips.

However, this stay fell a bit short due to the Spa being under construction. This was not communicated to me at the time our services were booked, nor in the confirmation emails for our treatments. Additionally, the staff called to offer us a couples treatment room which we accepted & still they neglected to mention that the Spa facilities were closed.

They converted the 6th floor & with the Family oriented hotel Pool & Hot Tub to serve double duty for spa guests. The changing rooms were very small…crowded by attendants & spa guests. Additionally, there were no preferred hours for Spa guests so the Hot Tub was filled with other guests including a large number of small children. This was not relaxing or romantic.

We did truly enjoy or massages & the therapists were excellent. However, it is hard to justify the cost without the normal spa amenities which would have allowed us to have the spa day we had hoped for.

I am hopeful that the Fairmont will do better in future with proactive communication as setting expectations would have gone a long way. We still loved our stay overall & are hopeful to see the service standards improve for future visits.