Fairmont Empress Hotel in Victoria

Had the best time

The room was clean, though the facilities were a bit dated. Great value for money.

The hotel's location was great, and the service and cleanliness were good too. My only complaint is that the room amenities weren't fully equipped.

Happy with overall stay experience - clean, excellent service, fantastic room. The feel of the hotel was unique in its vintage and historically significant decor. Only felt that the restaurants within the hotel were not exactly family friendly but there are plenty of them just right outside the hotel for us.

A bit noisy nearby. The TV is too old for a Morden hotel but for the rest so far so good

We visited the hotel for our Duex Days event and overall had a pleasant experience. The valet parking was smooth and professional, and the hotel staff were generally polite and courteous.

However, one aspect could be improved: flexibility at check-in. I was running a bit late, so my husband, who shares the same last name and was on the reservation, tried to check in ahead of me. Despite offering to send a photo of my ID and confirming the reservation details, the front desk staff insisted that I had to be there in person. I understand the importance of security, but a bit more flexibility or alternative verification methods would have made the process more convenient and guest-friendly.

Aside from that, our stay was enjoyable, and we appreciated the service and atmosphere overall.

Spacious and clean, perfect sunset harbor view from the window but toothbrush and toothpaste were not provided

The staff are very nice, and everything is clean. As a clean freak, I would definitely choose this hotel if I come to Victoria again.

Fairmont seems to be a luxurious five star hotel. Nevertheless it’s a bit over-expected. The room is very small, and the toilet can only be used by one single person each time, which is very inconvenient if you go with young kids. High tea quality is unexpectedly low, the environment is good but the staff are not enough. The food is simply not delicate for such a renowned five star restaurant.

I’ve always wanted to stay at this iconic hotel. The room was comfy and the staff was friendly. Of course the location is pefect. I had to walk a long way down 3-4 hallways to get to my room which I thought was to get to my lovely “city view” room but no. My “view” was into other rooms.