Hotel Charles-Alexandre - Par Aneyro in Quebec City

Paid extra for a spacious queen room with three pentagonal windows. The room was 1/4 the size of what we saw in the pictures and it was terrible. I also paid extra for a parking space, they gave us spot 7 but someone else took it. They told us to park at any other available spot. It didn't make sense for me to be paying extra for reserving a spot when this was going to happened. Additionally, there was no receptionist at the front. Nothing is maintained and it is just chaotic here. Customer service is also terrible, they just don't care and lie about the rooms. I'm considering reporting to the OPC about this. As a consumer, I don't feel I got what I paid for and feel I'm being scammed. It feels like a violation of the Consumer Protection Act.

(After your reply)
The pictures weren't deceptive and i saw the floor plan. I know you have the room just like the picture. What's really hypocritical is the fact that I talked to your on-the-phone virtual receptionist about this and you have four rooms under the same name and same price but different sizes. Also, you only have that picture to advertise all those four rooms. How can you say this wasn't false advertising when only one guest out of the four who reserved the place gets the room in the picture?

I planned this trip to Montréal to celebrate my boyfriend’s birthday and was genuinely excited about it. What should have been a nice, meaningful getaway ended up leaving me feeling unsettled, disappointed, and honestly shaken — not just by the stay itself, but by what happened afterward.

From the very beginning, things felt wrong. We had trouble even getting into the building because the electronic key system was confusing and unreliable, which left us standing outside in the cold trying to figure out how to enter. When we finally got inside, I was startled to see that the main entrance door had been broken and replaced with a sheet of plywood. This wasn’t some back entrance or temporary interior repair — it was the front door. Seeing that immediately made me feel unsafe.

Inside the building, there was a strong chemical smell that gave both of us headaches and made it hard to relax. It lingered and added to the overall feeling that something wasn’t right.

The room itself had basic issues that shouldn’t happen anywhere presenting itself as a hotel. There was no soap in the bathroom, the TV didn’t work, and the stairs were extremely narrow and steep, with no elevator, which was not clearly disclosed when booking. There was also no front desk or staff on site, which made the entire experience feel unattended and isolating.

What upset me most was that this was supposed to be a birthday trip — something special — and instead it felt stressful and disappointing.

Do not stay here. No staff and they didn’t send the access codes, so checking in was unpleasant Very uncomfortable mattress and chairs. No staff so no fresh towels, no room service, not welcoming. You could see through the door to the room and hear everyone else’s business in the building. Stay here for old, dilapidated furnishings and leave as soon as you can. We ended up leaving early because of the lack of privacy and the other unpleasant things in that room.