Marco Polo Wuhan in Wuhan

Marco Polo Wuhan: An Unexpectedly Great Stay at a Classic Five-Star Hotel

**Reason for Choosing:**
When booking a hotel, location was my top priority, and the Marco Polo certainly delivers. However, after browsing online reviews, which were a mixed bag of good and bad, I was a bit hesitant. Then I remembered the Hong Kong Marco Polo, a long-standing establishment I’ve always held in high regard. Trusting in the reputation of classic hotels, I decided to go with this one.

**Location:**
Absolutely unbeatable location. The hotel is right next to the Yangtze River, and just across the road is Jiangtan Park, perfect for a pleasant evening stroll – it has a bit of an old Shanghai Bund vibe. Next to the hotel is Lihuangpi Road, a charming street with many cafes, also reminiscent of Shanghai. The entire riverside avenue features old, historic buildings, and the view of the buildings across the river from Jiangtan Park is simply stunning.

**Room:**
I booked an Executive Floor room, which offered a view of the Yangtze River. The hotel underwent a comprehensive renovation in 2024, so while the room's layout retains a classic hotel style, the soft furnishings, carpets, and other elements are all new, making for a very comfortable stay. The room size was also quite generous. Many online reviews mentioned issues with the rooms, but I was extremely satisfied with mine.

**Executive Lounge:**
The Executive Lounge was the highlight of my stay.

* **Ambiance:** The lounge boasts excellent river views and a fantastic atmosphere. The table linens and decor transported me back to the golden age of classic hotels – I remember a time when staying on the Executive Floor meant checking in separately at the lounge, enjoying breakfast there for peace and quiet away from the crowded main dining area, and having afternoon tea and happy hour. Nowadays, many hotels cut these services to save costs. We had just come from the Grand Hyatt in Changsha, where they’d even stopped offering breakfast in the Executive Lounge. So, it was truly satisfying to see that this hotel still maintains the high standards and style of a classic hotel.
* **Service:** The Executive Lounge staff were incredibly attentive. I can honestly say it was the best service I've experienced in an Executive Lounge at any 5-star hotel in recent years. The staff genuinely went above and beyond to meet every guest's request. A special shout-out to Xiaoxiong (Fairy)!
* **Food & Beverage:** The afternoon tea and Happy Hour selections were abundant. The breakfast was even more impressive, featuring an à la carte menu. This truly embodies the customer-centric philosophy of a classic luxury five-star hotel.

**Service Philosophy (Special Commendation):**
In an era where many five-star hotels have completely forgotten their fundamental goal of “serving guests” and prioritize cost-cutting, the Marco Polo stands apart. It continues to uphold its service philosophy, truly embodying the essence of a luxury hotel. This dedication is incredibly touching and highly commendable.

**Overall Impression:**
This stay was unexpectedly wonderful. It offered great value for money. All the negative issues I had worried about from online reviews didn't materialize. I will definitely recommend this hotel to friends, and if they visit Wuhan, especially Hankou, this will be my top recommendation.

I've stayed at this hotel every time I've been to Wuhan, and I've never considered another, purely because of its excellent location. What I also liked was that the mini-bar in the rooms used to be complimentary, offering Perrier before and then San Pellegrino. Unfortunately, on this last visit, the mini-bar was no longer free.

Upon entering the hotel, there was no one to greet me, and the front desk staff were preoccupied with their phones and didn't respond to my greetings. For breakfast on the first day, I was asked to show my room card, but on the second day, in addition to my room card, I was also asked for my name, which felt a bit discriminatory.

On my check-in day, I arrived at 3 PM and was told that only a low-floor room on the 10th floor was available. If I wanted a higher floor, I'd have to wait three hours. However, after discussing an upgrade and paying the difference, a room on the 28th floor immediately became available. From now on, this hotel will no longer be on my list of choices when I visit Wuhan.

Great location within walking distance to tourist attractions in Hankou though give yourself extra time if you are taking a car to go somewhere. Traffic very congested by the hotel. The view from hotel is very nice and Club Floor access is a treat for those who wish to splurge a little. Those who arrive at the Club at the start of afternoon snack time typically have good food choices. Staff generally very helpful in lobby and club area. Room was clean and housekeeping staff very attentive. Street sounds can be heard in room though outside activities stop by bed time. Saw many families in the hotel with guests of all ages. Great choice for any type of traveller!

Great location, very quiet, and only a 40-minute drive from the airport. There are plenty of dining options nearby, and the service was pretty good. My only minor complaint is that the breakfast selection was a bit limited. Overall, I'm quite satisfied.

The room was spacious and the price was fantastic, offering excellent value for money! The hotel is a bit old now, and the facilities are showing their age; even the linens are a bit worn. However, the hotel still has a full range of amenities, including a gym and a swimming pool. The service was also great. Although there was a minor unpleasantness during check-in, the duty manager promptly provided a solution and perfectly resolved the issue! That definitely deserves a commendation!

I've stayed here a few times now, and the environment is truly excellent. The price is also quite competitive compared to similar hotels. This time, I stayed in a city-view room, and it was stunning, especially the bathroom design which is really beautiful. The room itself is also very spacious. Highly recommended!

The hotel upgraded me to a river view room, and overall it was pretty good, not as old as I imagined. Trip.com said it would be renovated in 2025, and after asking the hotel, they confirmed it's a soft renovation/upgrade. The river view is truly fantastic, and it offers great value for money. Breakfast is on the 34th floor, I think, and the view there is also amazing!

First time staying in Wuhan, and this hotel was a great choice. The location is fantastic, right by the river, and I could even watch the sunrise from my room. The hotel is clean and tidy, and the soundproofing is excellent.

The room decor is quite new, but the mattress was just okay. The location is excellent, which is why I stayed for two nights, extended for another, and booked two more rooms. However, due to a change in plans, when I tried to cancel one room the day before check-in, I faced a lot of resistance and excuses. Ctrip wasn't helpful and didn't handle it well. I even had to go back to the hotel to argue before they processed the refund, which was extremely disappointing! Plus, I found cigarette ash on both the first and twelfth floors.
Hygiene: Follow-up was not timely.