Harbour Grand Kowloon in Hong Kong

Our stay at Harbour Grand Kowloon was unfortunately one of the most disappointing hotel experiences we have had in Hong Kong.

Upon arriving around 1:00 PM, we were greeted by an extremely long check-in queue of approximately 50 people. After leaving for nearly 45 minutes and returning, the line had barely moved. My wife ultimately spent over 30 minutes standing in the queue before we could check in.

What was particularly disappointing was the lack of hospitality during this process. We saw exhausted children sleeping on lobby sofas after long journeys, only to be asked by security to get up. Despite the large crowd and lengthy wait times, no complimentary drinking water was offered to guests. The lobby was crowded, warm, and uncomfortable.

The disappointment continued in the room. Not even a small complimentary bottle of water was provided. When we called reception, we were told that water could be purchased for HK$5 per 250 ml bottle. Instead, I went to a nearby supermarket and bought a 6-litre pack for HK$16.

The room itself was basic and did not feel consistent with the expectations one has from a hotel of this category. We also chose not to take breakfast as the pricing did not represent good value.
The WiFi is extremely slow and water pressure is inadequate. There is no conditioner in the showers

While the hotel’s location is convenient, the overall guest experience, service standards, and attention to basic hospitality left much to be desired. Based on our stay, I can only rate this hotel 1 out of 5 stars.

Considering the long check in queues, it is obvious the hotel is highly profitable but it seems the management is trying to maximize profits by compromising in guest comfort and quality of service.