Campanile Shanghai Huaihai Hotel in Shanghai

Unfortunately, I did not enjoy my stay at this hotel and I cancelled my return booking and will not be booking them again. It is unfortunate since the location is ideal and the rooms are clean and spacious, however the room was extremely hot, muggy, stuffy with no air circulation. I stayed from April 5-8, 2026 and they have their central cooling air conditioning “OFF” for the winter months. When asked why it was off when it’s over 80 degrees Fahrenheit outside, the staff could only tell me that yes, a lot of people have been complaining but that unfortunately they are not allowed to turn it on until leadership gives them the go ahead. The photo of the thermostat was taken at 3am when it was 50 degrees Fahrenheit outside but over 80 degrees in my room- unbearably hot to fall asleep. I literally watched it go up from 26 Celsius to 27 Celsius in the middle of the night when it was cold outside. Their solution was to offer me a fan (mind you, I already asked the day before and that was with the fan on already), or to change rooms at 3am (don’t know that it would make a difference since there is still no air conditioning in another room) and/or provide me breakfast- which I refused because I didn’t have the time to eat it in the morning. No other solution was given to address the temperature in the room. I asked to speak to a supervisor but was told the supervisor doesn’t start work until 10am- and when I inquired again at 1pm the next day they told me unfortunately the supervisor decided not to come to work that day. So even though air conditioning is mentioned as an amenity that is available, it is not useable because they turn it off completely for the whole hotel (except for the lobby- it’s on in the lobby). I don’t know that leaving the air conditioning off really saves them that much because I was instead having to take 3-5 showers a night, wasting lots of water to try and stay cool to keep my sanity. Also, a negative point that the building on the street side is under heavy construction/ completely wrapped, so it was extremely dusty and a bit noisy, dodging construction heading out and coming in from the street. I originally had another stay here in 5 days, but decided to cancel and book another hotel with air conditioning. Out of their control probably, but still not pleasant arriving unexpectedly to a construction zone. Heads up- the Hanting hotel next door said their air conditioning is on and you can adjust the temp in the room yourself, unlike Campanile. I will be avoiding this hotel chain in the future for this reason.

Location: 5 stars (next to line 13 on one side of the street, and line 1/10/12 on the end of the other block)
Service: 2 stars (only gave a 2 because the staff tried to be polite and I could tell it was out of their power to make any changes to turn on their air conditioning)
Air Conditioning: -5 stars ( there is no cooling option- though they said the air circulation mode is on- it wasn’t doing anything at all)

Overall: Avoid because temperature in a hotel really dictates huge part of your comfort level.