Livris Hotel in Zagreb

I stayed in their single room for two nights, which was about 160EUR. Booked it in a hurry and filtered the hotels that are rated badly, and this hotel comes up with a positive review so ok!
However, I was quite shocked in general. There was only one lift, a small one, which probably fits only one person and one suitcase. My room was very tiny, but that’s not their fault coz I didn’t check. But there was a mosquito in the room, and one dead on the wall…. Got two mosquito bites in less than ten minutes. I didn’t want to post a review but the next day I went back to the hotel, I got five mosquito bites in the room…
The sink is small and there was no space to put my cosmetics or literally anything I normally need in the bathroom.
The shower room is also really small.
There was only one layer of bedsheet on the mattress.
For the breakfast, instant coffee is served and no staff would come collect the plate you used. When the guests of a table are gone, new plates were not immediately put on the table and tables were not set. On the second morning, guests have to walk around the dining area looking for cutlery which should have been the job of the hotel, and turn out getting from other people’s tables. Poor them! Only one or two hardworking staff seem to be doing all the work. Food was just ok. And half of the food on the counter was not touched. People also kept asking if they could pay for a nicer coffee which shouldn’t be the way it works. This makes me start wondering its four-star hotel status…
I am a frequent traveller and always stay at four-star hotels, the experiences were completely different from this one. Having a small hotel doesn’t necessarily mean bad cleanliness and facility.
The only thing that lives up to the expectations of a 4-star hotel would be its amazing staff.
I wouldn’t recommend it to other frequent travellers.