Basilica Holiday Resort in Paphos

This hotel is crying out for a major refurbishment. We stayed on the top floor of the Harbour Suites (the rest of the building is derelict) and its not the best. House keeping and general maintenance in the communal areas is poor. Our room was cleaned twice during our one week stay, however the bedding was never changed. Breakfast was basic but decent, the daytime snaks were reasonable, the evening meal offering was non existant. The pool area itself is reasonable but looking tired, and the view of the hotel itself from the pool is really poor. On a brighter note, all the staff were fantastic.

The place is old, and not maintained properly. On the first day I had in my room 2 cockroaches, in 2 separate times. The cleanliness in general is not wow. The front desk guy claimed this is normal for Cyprus to have cockroaches, which is completely false. Only after insisting he made a favor to switch a room. The second room was broken - toilet seat is not mounted, bathtub drainage is block, AC not working, noisy bad... Not only, the electricity braker where you need to put the key in (to have electricity), made an extreme noise like it going to pop or something. No room clean or bedsheets replacement during the stay (5 nights). Still, it didn't prevent room service to enter the room (for fixing the issues), while I'm inside, as there is no lock from the inside so any employee can access the room anytime they wish. The parking is accessible only by calling the front desk, so keep in mind roaming calls costs. In addition, during the day the parking is very busy, and seems to serve employees and other people than the hotel's guests. The hotel did fix many of the issues described, but it shouldn't arise at all, especially so many defects and cockroaches. It feels like I'm not a guest but a maintenance inspector.