Solaz Boutique Hotel in Las Terrenas

Another example of not to judge a book by its cover or website. Very poor hotel, angry, incompetent and negative staff. Start with less toilet paper than any of many hotels in Cuba to not being able to use the advertised and pictured facilities. OK, good parking, only my car, good a/c, excellent location but extremely noisy. Both front and side street always noisy with motos, trucks, cars, screaming. A mess. Inside, loud blasting "music" until 2 am. Terrible. Hot water, OK, after a time and decent maid service. It appeared everyone else was angry you were in the hotel. Check in: my 12 year old and I arrived at 12:30. Told very gruffky to return at 3. There were no others in the hotel. Made to wear wrist bands. Not an all inclusive, not even breakfast included. No reason. Sit at pool, dirty, small ok, no filters. There is a top deck easily accessible. Pictures in website, description but not able to be used after 2 times of going there. Told in very Nasty way, not to use it. There are 10 chairs, tables, even jacuzzi, did not use. Sat for 30 minutes, no one else there. Very indignant approach. Made to put a deposit on safe key and $55 deposit for not sure what. Been 7 days, not yet reversed on my credit card. The room was prison like. Very small window overlooking house next door of people screaming most of the night. Small bathroom, next to impossible to even see enough to shave. Price, after discounts from America. Express, ******* and hotels. Com was, $88.50 a night. Ok but really not worth the experience. Very unpleasant experience. I have been coming to Las Terranas for 20 years. This is the worst example of tourism I have seen. To add insult to injury. My daughter and I are at breakfast in a restaurant 2 places down the street. At 10:15 I receive a very disrespectful email that checkout was at 10. Never saw that note and since we didn't get in the room till 3. So I sent a note back we would leave as soon as possible which we did by 10:40. Very unpleasant and unprofessional treatment. My daughter and I travel frequently both in this country and in many others, this hotel should be taken off any recommended list other than to warn people NOT TO GO TO SOLAZ BOUTIQUE HOTEL

Terrible service!
We did not have the change to even chek-in since they offer parking space and they don't have any....