Hotel Midpoint Helsinki in Helsinki

It's a dump, no other way to describe it and a lot depends on how it is managed. Location close to the train station, but it doesn't compensate for the deficiencies and there are other options around in the similar price range. Single rooms facing away from the street are more modern than the those facing the traffic. I've booked a double room and asked for it to be a 'quiet' one, which they confirmed was available. The room included breakfast. When I arrived the room I was given was the loudest possible, facing the traffic and placed at the crossroads, right over the reception. It was also depressingly dated. I've asked to be moved to the other side of the hotel facing the courtyard and they've given me a single room, which was quiet and felt updated, but they've refused to compensate for the difference between the single and double room. The room rate included breakfast, which was good, but I had to move out early the second day and asked if it would be possible to get some packed food to go. They said they would give me some sandwiches, but those never materialised and no reimbursement. The reception guy who spoke English did not show much care. I've asked to charge my phone, he's given me the cord for a few hours and said to return it by 10 pm for the night shift. There was no night shift. The others seemed nicer, but barely spoke English and it was hard to communicate. No recommendations on where to have something to eat. The reception guy just mentioned Vapiano across the street, which was not great tbh. The worst thing is that they close reception at will, without warning and then you are on your own and cannot get into the building. They closed at 6 pm on a Thursday and I had to walk for over an hour under the pouring rain trying to figure out the back entrance, with the help of two random people including a security officer from the neighbouring mall and none of us could find that door! I managed to finally get through to the reception guy on the phone and he gave me precise instructions, but it was a struggle. Since the reception was closed, it was not possible to have either tea or coffee to warm up, mind you they advertise it so eagerly as being available at all times. It was a miserable stay and I didn't feel secure or welcome at all. There was no apology or any sort of consolation from the hotel. I wouldn't recommend it, it is not reflective of the Finnish hospitality

Convenient hotel with a cool cafe in the lobby. A bit noisy from being close to a street wroth some traffic. Not very modern. Bathrooms shabby.

Staff were all very nice and helpful (they made us coffee to go at 5 am when we had to leave for our flight) but the wifi was not working the entire time we were there, and it didn't appear that anyone was working on it. Also, the tv had only a handful of channels, all pretty terrible.