Hilton Strasbourg in Strasbourg

Location a bit away but that suited us, easy to drive to other places. Staff was helpful, room is basic, beds are soft, room was serviced but clothes were not folded, just placed on a pile on the desk. There is a water boiler but still has the 1990’s instant coffee. Parking costs E25/day….., park across the road for free (3 min walk).

We arrived at 14:05 and as 15:00 was CI time they did not honour earlier CI because ‘they run 100% occupancy the day before’ but for Euro50 extra I could get a room immediately… yeah right!

Free hot xmas wine in the lobby is a nice gesture.

Two encounters marked my displeasure. 1. We can only check in the rooms after 3pm, though we think that rooms may already be ready. About half an hour after we were rested in the room, two attending technicians came knocking on. My door and admitted themselves before I could open for them. They seem to be attending to a previous complaint but not evident when we checked in. My grouse is that if the room’s complaints have not been attended to, why release it for the next guests?
2. When we checked in, we weee told that our car park charges will be discounted 50% upon our exi. But upon checking out, we were informed this was not the case for whatever reasons. After some arguments and notification that we were also Hilton Honors members, the reception staff relented. Why create an unpleasant situation when the expectation was given on checking in? I cannot understand.

It's an older hotel that caters to conventions and tour groups. Both breakfast and dinner weren't great, but the Trip.com customer service was excellent!