Best Western Plus Hotel Carlton in Annecy

The location cannot be beat. The hotel is in the old town, near the restaurants, tourist center, bus and train stations, and must-see sites. It is quite a nice hotel with good beds and modern amenities (the bathroom has a weirdly yellow light that I didn't care for though). But the real reason to stay here is for the hospitality/customer service. Forget the stereotypical snooty sorts who supposedly people this country. The staff of this hotel will startle you with their interest in helping you in every way they can. Not only do they take time and have utmost patience, they also will put callers on hold until they finish handling your problems. They are always smiling and polite...concierge service for a "regular" hotel room! It is worth staying here for this experience alone. I would definitely stay here again. This was the best customer service experience of my life!

Super nice hotel and great staff!

Very comfortable hotel decorated in a modern style. Staff were excellent and there is a great choice for breakfast. A bar and in house meals are available but not tried. Several excellent restaurants are within ten minutes walk!

This is a lovely hotel, perfectly situated in the heart of Vieux Annecy. I’m sure they upgraded our room, it was excellent. We would stay there again without hesitation. We didn’t have breakfast or make much use of the bar, but we were surrounded with options. We very much enjoyed the stay, and it was good value

A great option for a comfortable stay in Annecy. The room was comfortable with a lovely balcony and view of the mountains and castle. They were accommodating for an early check in which was appreciated. The only challenge I had was with their parking option offered. It was in an underground garage around the corner from the property in a private parking garage that did not seem safe. I would much have preferred to have been advised to park in the public station across from the hotel.

A bit outdated, small rooms. AC wasn’t working.

A bit outdated, small rooms. AC wasn’t working.

Had a lovely stay at this hotel which is right by the main Annecy train and bus stations. The gentleman who checked us in was very friendly and even upgraded our room.
The room was lovely- very spacious with a large bathroom too- the shower could be improved.
Check in and out was very smooth and it's only about a 15 min walk from the lake.

The hotel is right across from the train station, which is very convenient. The balcony also offers a great view. Cleanliness and other aspects were excellent; overall, I was satisfied. By the way, Annecy is truly a beautiful place; you should stay for a few days—it's perfect for relaxation.

Clean hotel. Very convenient, close to station.