Mercure Paris Nanterre in Nanterre

This was the worst hotel experience I've ever had. I’m giving one star only for the decent interior and fairly spacious rooms. Access was frustrating — you need a card to open the sliding door, and with only one receptionist available during weekends, we were lucky a guest opened it for us. The welcome was cold and unprofessional. Though breakfast was included in our booking, the receptionist couldn’t find it in their system and said she’d check later. welcome was so The lift ride was like a roller coster a shaky ride. In our room, the washbasin tap was broken. The same receptionist came to check but couldn’t fix it and said we had to wait until morning for a technician. After complaining, a maintenance person finally showed up and fixed it. The hotel lacks basic 4-star amenities — no pool, gym, minibar, or even complimentary water. The kettle didn’t work because the cord was too short to reach the socket. I had to use the coffee machine from the adjoining room since ours was a connected family room. Breakfast was a disaster all days. The eggs were cold, watery, and tasted off — clearly pre-boiled and reheated in water. Limited choices, no proper refills, and completely unmotivated staff. When we requested anything, they responded with visible irritation and no courtesy. Nothing gets replenished unless asked — be it coffee, sugar, or water — and even then, it's done with attitude. Overall, a disappointing and frustrating stay. I would never recommend this hotel to anyone.